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SVTPerformance's Chain of Restaurants
Road Side Pub
Customer Service Disappointment
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<blockquote data-quote="Speedwagon" data-source="post: 15657619" data-attributes="member: 162656"><p>So... I bought an catted exhaust system with long tube headers from Texas Speed a few weeks ago and I finally got an opening in my busy schedule to drive my 16GT to my installer this Tuesday. This afternoon I get a call from my installer telling me that he couldn't finish the job because I didnt supply him with the necessary parts. He said I was missing the catted X pipe. This cant be... I get on the phone to Texas Speed telling them they didnt send the catted X pipe and now my car is sitting up on a lift waiting... The rep tells me to hold on and he is going to find out what the issue is.... hmmmm (Waiting on hold for 17mins).. Rep comes back and says.... We sent you the package via Fed Ex and the weight was 55lbs and thats what is should be... (Steam coming from outta my nose, ears and yes... my a$$!!! </p><p></p><p>Wait this gets better ..... Keep reading....</p><p></p><p>Their rep asks me to take pics of what I have and send it to him so that he can verify what was delivered... My reply: Sorry.. Did you not hear what I said in the beginning of this conversation... My car is at the shop on a lift waiting for the part you forgot to send me .. (SMFH) OMG!!!! </p><p></p><p>I gave the rep the shops # and said if you want pics you'll have to call them and ask them to send them to you.</p><p></p><p>Hold on... Climax coming!!!</p><p></p><p>The rep calls me back after he reviewed the pics and said that they shipped me the wrong mid pipe and will send me the correct one today.</p><p></p><p>My Reply: Are you going to overnight it to the shop thats doing my install??</p><p></p><p>Texas Rep: Nope... Cant do that... </p><p></p><p>My face is beat red and steam coming outta everywhere ....</p><p></p><p>Me: Well... When can you send it??</p><p></p><p>Rep: I can send to you today and you'll get it next Wednesday.. Needless to say, this is not what I wanna hear. I said.. You messed up my $1300 order and now I wont get it till middle of next week.... OMFG!!! Now I have to wait for the part and then drive it back to the shop to finish the job. This is why I hate stupid people. Dont get me wromg.. The headers are awesome but when the customer service doesnt go along with it... It means nothing! </p><p></p><p>Rant over....</p></blockquote><p></p>
[QUOTE="Speedwagon, post: 15657619, member: 162656"] So... I bought an catted exhaust system with long tube headers from Texas Speed a few weeks ago and I finally got an opening in my busy schedule to drive my 16GT to my installer this Tuesday. This afternoon I get a call from my installer telling me that he couldn't finish the job because I didnt supply him with the necessary parts. He said I was missing the catted X pipe. This cant be... I get on the phone to Texas Speed telling them they didnt send the catted X pipe and now my car is sitting up on a lift waiting... The rep tells me to hold on and he is going to find out what the issue is.... hmmmm (Waiting on hold for 17mins).. Rep comes back and says.... We sent you the package via Fed Ex and the weight was 55lbs and thats what is should be... (Steam coming from outta my nose, ears and yes... my a$$!!! Wait this gets better ..... Keep reading.... Their rep asks me to take pics of what I have and send it to him so that he can verify what was delivered... My reply: Sorry.. Did you not hear what I said in the beginning of this conversation... My car is at the shop on a lift waiting for the part you forgot to send me .. (SMFH) OMG!!!! I gave the rep the shops # and said if you want pics you'll have to call them and ask them to send them to you. Hold on... Climax coming!!! The rep calls me back after he reviewed the pics and said that they shipped me the wrong mid pipe and will send me the correct one today. My Reply: Are you going to overnight it to the shop thats doing my install?? Texas Rep: Nope... Cant do that... My face is beat red and steam coming outta everywhere .... Me: Well... When can you send it?? Rep: I can send to you today and you'll get it next Wednesday.. Needless to say, this is not what I wanna hear. I said.. You messed up my $1300 order and now I wont get it till middle of next week.... OMFG!!! Now I have to wait for the part and then drive it back to the shop to finish the job. This is why I hate stupid people. Dont get me wromg.. The headers are awesome but when the customer service doesnt go along with it... It means nothing! Rant over.... [/QUOTE]
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Road Side Pub
Customer Service Disappointment
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