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SVTPerformance's Chain of Restaurants
Road Side Pub
Customer Service Disappointment
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<blockquote data-quote="IronSnake" data-source="post: 15660214" data-attributes="member: 46336"><p>While I see both sides, lets take a look at the middle point.</p><p></p><p>TSS sells tons and tons and tons of parts to tons and tons and tons of people over 365 days a year. TSS is a large company that can by no means be managed entirely by one sales rep and/or manager that would magically know all orders, whether the individual packing the parts had a bad day and screwed up, or whether some dickhead is on the phone screwing with them to get free stuff.</p><p></p><p>Bottom line is the company has to protect itself and can't just make the vast assumption they made a mistake. They ask for the burden of proof, proof was provided, they offered to make it right and there it is. OP should've offered to split the overnight cost with TSS as they should've shipped the right part the first time and OP should've checked the boxes/packing slip when it was received but didn't like a dummy. </p><p></p><p>OP: Don't blame everyone else for your lack of follow through. </p><p>TSS: Stop ****ing shit up bruh</p></blockquote><p></p>
[QUOTE="IronSnake, post: 15660214, member: 46336"] While I see both sides, lets take a look at the middle point. TSS sells tons and tons and tons of parts to tons and tons and tons of people over 365 days a year. TSS is a large company that can by no means be managed entirely by one sales rep and/or manager that would magically know all orders, whether the individual packing the parts had a bad day and screwed up, or whether some dickhead is on the phone screwing with them to get free stuff. Bottom line is the company has to protect itself and can't just make the vast assumption they made a mistake. They ask for the burden of proof, proof was provided, they offered to make it right and there it is. OP should've offered to split the overnight cost with TSS as they should've shipped the right part the first time and OP should've checked the boxes/packing slip when it was received but didn't like a dummy. OP: Don't blame everyone else for your lack of follow through. TSS: Stop ****ing shit up bruh [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Customer Service Disappointment
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