On December 22nd i placed an order at TheFordSource.Com for Qty 1 of M-3075-D (FRONT LOWER CONTROL ARM KIT). The price on the website is $160.00 and $178.88 with ground shipping.
I got an email confirming my order and it stated my billing info, part #, qty, and price.
It also had this in it: "Please check to be sure the information on your order is correct. If you need to make any changes,call us at 732-349-2240 x957 or e-mail [email protected] . Hours are Mon-Fri 8am-5pm EST. Your order will be charged only once the items are shipped. For your credit card protection, we do not process orders until we have received authorization from your credit card company. In certain cases, this may cause delays in shipping. Items in stock will typically ship within 1-2 business days. Some items are shipped directly to us from the manufacturer and may take 1-3 weeks to ship. You will recieve an e-mail with a UPS tracking number once your order has been shipped. Please understand there are times when items are backordered with the manufacturer. If this is the case we will notify you by e-mail or by telephone as soon as we are made aware."
Today i get a call, and they tell me that the part is on backorder from Ford Racing until late Feb, Early March because of a ball joint issue. They said the price will also go up. So i said i would like to keep my order open at this price and wait for the part to come in. They said they would not honor the price of $160 and it would go up becuase they have a disclaimer on their website and their "IT" guy was on vacation and could not update the price.
Is there anything I can do?
I work in a parts department and place backorders all the time... it would be unheard of if we did not honer the price when the customer placed the order. Even places like Advanced Auto will honor a price difference if their website has a lower price, than in the store.
Please let me know my options!
Thanks for the help.
I got an email confirming my order and it stated my billing info, part #, qty, and price.
It also had this in it: "Please check to be sure the information on your order is correct. If you need to make any changes,call us at 732-349-2240 x957 or e-mail [email protected] . Hours are Mon-Fri 8am-5pm EST. Your order will be charged only once the items are shipped. For your credit card protection, we do not process orders until we have received authorization from your credit card company. In certain cases, this may cause delays in shipping. Items in stock will typically ship within 1-2 business days. Some items are shipped directly to us from the manufacturer and may take 1-3 weeks to ship. You will recieve an e-mail with a UPS tracking number once your order has been shipped. Please understand there are times when items are backordered with the manufacturer. If this is the case we will notify you by e-mail or by telephone as soon as we are made aware."
Today i get a call, and they tell me that the part is on backorder from Ford Racing until late Feb, Early March because of a ball joint issue. They said the price will also go up. So i said i would like to keep my order open at this price and wait for the part to come in. They said they would not honor the price of $160 and it would go up becuase they have a disclaimer on their website and their "IT" guy was on vacation and could not update the price.
Is there anything I can do?
I work in a parts department and place backorders all the time... it would be unheard of if we did not honer the price when the customer placed the order. Even places like Advanced Auto will honor a price difference if their website has a lower price, than in the store.
Please let me know my options!
Thanks for the help.
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