serpentnoir said:Yep, customer service is not great, nor bad. Very average, with a little arrogance thrown in there for good measure. In all fairness to KB, they sell a very complicated product that has a several potential failure modes. Plus people have a tendancy to push the product beyond it's limit. Combine that with a customer with average mechanical skills, who thinks he knows blowers and tuning and you have a recipe for unhappiness. I've had my run-ins with KB and in the end they were always willing to help. The only problem is that being 3000 miles away makes the help kind of complicated to obtain.
Yeah, but part of the problem is that blower mfrs (all of them) make it sound like you can slap in a blower in 2-3hrs, with average skills. You can bet alot of people don't read the .pdfs provided by the mfrs regarding installation before they buy.
That's the true evil of marketing...and the common mistake of the average shade-tree mechanic.