Let me start off by saying:
1) sorry for the long post
2) This is not another Negative feedback post
Ordered a valve spring kit from LFP a few weeks ago. Despite all the negative feedback posts lately, they have never done me wrong in the past, so when I needed parts, at a good price, I went with who has done me right in the past. I hadn't heard anything as far as shipping for about 2 weeks, but I wasn't charged for the kit up to that point. Simple call to LFP, 2nd ring, someone picked up! Explained the situation and just requested an update on the status of the kit. When I originally ordered the kit, LFP explained that they were about a week out, but that's ok b/c I was in no hurry. They had good explanation as to what was going on with the kit, and again, no big rush. Got the tracking # e-mailed to me...checked it, and it was going to the wrong address. E-mail sent to LFP due to it being after hours by the time I realized it, and then I wait. At this point, I was a little irritated, but I Trust in customer service. Today, I check the tracking # and see that UPS rec'd note / call from LFP and it is now being transported to the correct address. GREAT JOB guys! This saves a great deal of headache and re-instills my faith in your customer service! I WILL shop with you again. I just don't see why people get so bent out of shape. you guys :rockon:
Kent
1) sorry for the long post
2) This is not another Negative feedback post
Ordered a valve spring kit from LFP a few weeks ago. Despite all the negative feedback posts lately, they have never done me wrong in the past, so when I needed parts, at a good price, I went with who has done me right in the past. I hadn't heard anything as far as shipping for about 2 weeks, but I wasn't charged for the kit up to that point. Simple call to LFP, 2nd ring, someone picked up! Explained the situation and just requested an update on the status of the kit. When I originally ordered the kit, LFP explained that they were about a week out, but that's ok b/c I was in no hurry. They had good explanation as to what was going on with the kit, and again, no big rush. Got the tracking # e-mailed to me...checked it, and it was going to the wrong address. E-mail sent to LFP due to it being after hours by the time I realized it, and then I wait. At this point, I was a little irritated, but I Trust in customer service. Today, I check the tracking # and see that UPS rec'd note / call from LFP and it is now being transported to the correct address. GREAT JOB guys! This saves a great deal of headache and re-instills my faith in your customer service! I WILL shop with you again. I just don't see why people get so bent out of shape. you guys :rockon:
Kent
