NWS Pics that make you :lol: every time you see them NWS

blackbolt2003

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Support Session with HP from 2003

I just found this going through some really old emails. I know it's longish, but I think it's worth the read. This guy had no idea what he was talking about and I was really bored at work. :pop:


"Simon
Hello Brian.


Simon
Welcome to HP Total Care for Compaq Products . My name is Simon. How may I assist you today? .


Brian
Hello


Brian
I can't see what I type


Simon
Brian, Welcome back


Simon
I see.. Do you see my messages ?


Brian
This doesn't work


Simon
Brian, are you with me?


Brian
I couldn't see anything


Brian
I'm here


Simon
Do you see my messages now ?


Brian
Yes

Simon
Please proceed with your inquiry, Brian.


Brian
sup?


Brian
I have a Presario 4300. Both the power and the hard drive LED's stay solid as soon as I plug the power in.


Simon
I see, please go a head.


Brian
The PC doesn't boot. It doesn't display anything on the screen either.


Simon
When did you notice this problem ?


Brian
The PC was shutting down by itself, in the middle of operation. Now it isn't booting at all


Simon
Did you install any hardware or software in the system recently?


Brian
No


Simon
Do you hear any unusual beep sounds ?


Brian
No, no beeping at all


Simon
Did you check if all the cable are connected properly ?


Brian
Yes, connected fine


Simon
Did you check if the monitor is working ?


Brian
Yes, the monitor is working. I am using a different known working monitor. The strange thing is how the hard drive activity LED stays solid. It doesn't blink at all. It has been solid all day.


Simon
The hard drive is not responding, Brian.


Brian
Why do I not get anything on the monitor? The computer should at least post.
Simon
Are you comfortable in opening the system ?


Brian
Yes


Brian
Yes, what would you like me to take a look at?

Simon
Please check if the display card and the other Internal cables are fixed properly ?


Brian
The display card is built into the mobo. I have already checked IDE as well power cables. They are seated well


Simon
Please check if the cooling fan on the processor works fine ?


Brian
There is no cooling fan on the CPU, just a heatsink. Are you in training?


Brian
Hello?


Brian
Can you see what I am typing?


Simon
Thanks for confirming, Most of the models have cooling fan fixed on the processor.


Brian
This is an AMD Duron.


Brian
Simon, are you with me?


Simon
Yes Brian.. I am with you.


Brian
Thanks for confirming.


Simon
The problem you are experiencing with the system is a hardware issue..and I am sure it is a problem with the motherboard.


Brian
Could there maybe be a problem with the IDE controller?


Brian
Simon, are you with me?


Simon
Yes Brian, please dont worry..


Simon
I am with you.


Simon
If it is a problem with the IDE controller you will be able to see the POST.


Brian
Well, I'm worried. I just spent my life time savings on this and my business may just close because I don't have a backup.


Simon
Brian, I understand the situation you are in and the importance of the system.


Brian
I bought this thing used. Was $2,000 a bad price? He said he paid $5,000.


Brian
What do I do now?


Simon
In this situtation, I recommend you get the system a onsite Diagnosis.


Brian
How do I go about doing that?


Brian
Simon, are you with me?


Simon
Brian, are you aware of the compaq authorized retail outlets radio shack, Circuit city and best Buy
?


Brian
Is this Simon from American Idol? It is isn't it? This is just some sick joke. Please tell me my computer is going to be fine. Please.


Brian
Never heard of them. I work a lot.


Simon
Brian, your system would be fine for sure.


Simon
Please dont worry Brian.
Brian
I believe there is reason to worry. My data is gone. I couldn't even print my employee checks today.


Brian
....and you can't even help.


Simon
Brian as the issue we are discussing about is a hardware issue..


Simon
I am afraid I could not be of much help to you as it can be fixed through onsite diagnosis.


Brian
How do I get onsite diagnosis? Who is radio shak and best buy you speak of?


Simon
Brian, Radio shack and best buy are authorized compaq service centers. They will fix the problem with your computer.


Brian
service centers?


Simon
yes Brian.. They service compaq systems .


Brian
what is servicing going to do for me?


Simon
If you take the system to them, They would check the system thoroughly and identify the exact hardware which is not working..


Brian
No, I got it. I'm talking to a computer. This isn't even a real person. How does compaq expect me to talk to a computer about a computer problem?


Brian
No wonder you can't figure out what is wrong.


Simon
I wonder how I can prove that I am a real person LOL..


Simon
Brian, I recommend you contact our service centers at this point.


Simon
Brian, are you connected with me?


Simon
Thank you for using HP Total Care and giving us an opportunity to serve you through Chat Support. Please do not hesitate to contact us if you require any further assistance. We are dedicated to providing support for your needs 24 hours a day, 365 days a year."
 

eric0o1

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Sinister04L

RIP Kane
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Joined
Feb 24, 2003
Messages
30,024
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Houston, TX
When I got my new phone I had trouble with my voicemail and eventually got my password reset. Not hilarious but I made myself chuckle lol.


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