I would like to share an experience with those of you who spend thousands of dollars and hundreds of hours making your Mustang look pretty and put it in the exact condition that you want it. I am sharing this in an attempt to get people to stop spending money with this company (and spread the word).
I ordered 5.8 emblems for my baby. The company sent me 5.0 emblems by mistake. I called them and they agreed to send the correct part to me and pay for return shipping on the incorrect items. Good so far.
I sent the incorrect parts back. One week later, no response. I sent them an e-mail and I was informed that the proper part was on back order and an expected completion date could not be provided. I simply requesting a refund so I could buy them from another supplier.
No response to that e-mail. I sent a second e-mail two days later. No response. I called the following day and I was informed by a woman, "I can see that the credit has not been issued." I asked when it will be. She informed me that John would have to call me back.
Two days after this I called to speak with John. John immediately started yelling at me and telling me that I have no life if I am so worried about some stupid emblems. He continued yelling and informed me that I have nothing better to do with my life. After about two minutes of the outstanding customer service, I asked what the owner of the company's name was. He said it was him! I said that's good enough for me and hung up on him while he was still yelling.
He then called my cell phone three times back to back. I did not answer as I did not want to get yelled at anymore. He then had his fax machine call my cell phone 37 more times within a 12 minute period. I had my service provider block his fax number to get it to stop.
BLUE OVAL INDUTRIES ELKTON VA - Please spread the word and please buy your Mustang parts from someone else.
Anyone know anywhere else I can post this information?
Thanks for reading this!
I ordered 5.8 emblems for my baby. The company sent me 5.0 emblems by mistake. I called them and they agreed to send the correct part to me and pay for return shipping on the incorrect items. Good so far.
I sent the incorrect parts back. One week later, no response. I sent them an e-mail and I was informed that the proper part was on back order and an expected completion date could not be provided. I simply requesting a refund so I could buy them from another supplier.
No response to that e-mail. I sent a second e-mail two days later. No response. I called the following day and I was informed by a woman, "I can see that the credit has not been issued." I asked when it will be. She informed me that John would have to call me back.
Two days after this I called to speak with John. John immediately started yelling at me and telling me that I have no life if I am so worried about some stupid emblems. He continued yelling and informed me that I have nothing better to do with my life. After about two minutes of the outstanding customer service, I asked what the owner of the company's name was. He said it was him! I said that's good enough for me and hung up on him while he was still yelling.
He then called my cell phone three times back to back. I did not answer as I did not want to get yelled at anymore. He then had his fax machine call my cell phone 37 more times within a 12 minute period. I had my service provider block his fax number to get it to stop.
BLUE OVAL INDUTRIES ELKTON VA - Please spread the word and please buy your Mustang parts from someone else.
Anyone know anywhere else I can post this information?
Thanks for reading this!
