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SVTPerformance's Chain of Restaurants
Road Side Pub
Problem With Vendor BLACKGT500nCA Taking Money and Not Delivering Product.
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<blockquote data-quote="RC-5.0" data-source="post: 14758970" data-attributes="member: 133913"><p>So people don't think I am making stuff up, here is a DIRECT EMAIL REPLY FROM SARA when I asked to get my deposit back on week number 5. I needed the sign by the following week (week number 6), and at this point I STILL had not seen a proof of the display poster in which i sent my mods list for. (knowing that we were still a few weeks away at best). I asked to deal directly with Brian since he's the one that set it up and I was not happy with her delays in replying. HERE IS HER EMAIL: (after complaining about the delay and asking for Brian)</p><p></p><p><em><span style="font-size: 15px">Maybe you don't understand. Not that I feel I always have to explain myself but here, that way you know. This business is run by two people. Myself and my husband Brian. Brian coats. That is ALL Brian does. Brian does not handle customers often. He likes to focus on the projects and the work to be done. I do all of the customers and handle all of the office needs. As for being here from 9-3 everyday before I am here and after I am here I am a mother. As a matter of fact, my 2 month old is swinging next to me, I am never not a mother. And it may seem harsh, maybe you don't have kids, but my family will always come first. When the children are allowed a ridiculous week off for "presidents" it is NOTHING I have a hand in creating. I find the week off to be a big joke. But none the less there is no one to care for my children but myself. This is a personal choice we have made for our family. So about once a month there are days or even a whole week or two where I am practically unavailable. </span></em></p><p><em><span style="font-size: 15px"></span></em></p><p><em><span style="font-size: 15px"> Its not easy on our customers, I understand but its not because we do not care about you, or because we feel like blowing people off, its because we are busy working on projects. We have regular lives. When you own your own business there is literally no one else. We are a very busy shop. Things take time. I am still within my 6 weeks.</span></em></p><p></p><p>HOW's this for customer service SVT mods? The sad thing on their part is I was STILL willing to pay the balance to get my stand and poster.. Now I just want my $200 back.</p><p>RC</p></blockquote><p></p>
[QUOTE="RC-5.0, post: 14758970, member: 133913"] So people don't think I am making stuff up, here is a DIRECT EMAIL REPLY FROM SARA when I asked to get my deposit back on week number 5. I needed the sign by the following week (week number 6), and at this point I STILL had not seen a proof of the display poster in which i sent my mods list for. (knowing that we were still a few weeks away at best). I asked to deal directly with Brian since he's the one that set it up and I was not happy with her delays in replying. HERE IS HER EMAIL: (after complaining about the delay and asking for Brian) [I][SIZE=4]Maybe you don't understand. Not that I feel I always have to explain myself but here, that way you know. This business is run by two people. Myself and my husband Brian. Brian coats. That is ALL Brian does. Brian does not handle customers often. He likes to focus on the projects and the work to be done. I do all of the customers and handle all of the office needs. As for being here from 9-3 everyday before I am here and after I am here I am a mother. As a matter of fact, my 2 month old is swinging next to me, I am never not a mother. And it may seem harsh, maybe you don't have kids, but my family will always come first. When the children are allowed a ridiculous week off for "presidents" it is NOTHING I have a hand in creating. I find the week off to be a big joke. But none the less there is no one to care for my children but myself. This is a personal choice we have made for our family. So about once a month there are days or even a whole week or two where I am practically unavailable. Its not easy on our customers, I understand but its not because we do not care about you, or because we feel like blowing people off, its because we are busy working on projects. We have regular lives. When you own your own business there is literally no one else. We are a very busy shop. Things take time. I am still within my 6 weeks.[/SIZE][/I] HOW's this for customer service SVT mods? The sad thing on their part is I was STILL willing to pay the balance to get my stand and poster.. Now I just want my $200 back. RC [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Problem With Vendor BLACKGT500nCA Taking Money and Not Delivering Product.
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