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SVTPerformance's Chain of Restaurants
Road Side Pub
Problem With Vendor BLACKGT500nCA Taking Money and Not Delivering Product.
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<blockquote data-quote="Zemedici" data-source="post: 14759406" data-attributes="member: 146355"><p>Brian told me via phone call 'i'll powder coat it for free, just get me the knob' since it was so small and he was just starting out on the forum (this was over a year ago) in exchange for me spreading the word on the forum.</p><p></p><p>2 months after I ordered the knob (which he got, so $40 I expected) I got a paypal invoice for ~$100, i just said '**** it' and paid it. It took a month for Brian to ship the completed knob to me, as it was sitting on his desk the entire time. </p><p></p><p>After a few months of use the shift knob starts to deteriorate. He offers to fix it for free. Takes him 3-4 weeks to redo it, and I get it back chipped. I've got pictures of the damage if ya'll wanna see.</p><p></p><p>Anywho,</p><p></p><p>I'll paste my response to that email.</p><p></p><p></p><p></p><p>Sara:</p><p></p><p>This is far from the type of response I was hoping to receive. I understand things don't always go smoothly, but a business should take these types of things into consideration when quoting a turnaround to a customer. I am in the customer service industry as well and this fall back onto the business, not the consumer. It is not the consumer's fault that the business is overwhelmed, nor should it be reflected that way to the consumer.</p><p></p><p>Referring to the damage, I've got some experience (not as much as you guys do, obviously) with powder coating, and painting. I understand as well that sometimes accidents happen, but to say 'it cant be avoided, deal with it' leaves a sour taste in my mouth. I've looked at literally thousands of powdercoated shift knobs, none of which were in the shape mine is in. So there has to be a way of doing it (or redoing it) where it doesnt turn out that way.</p><p></p><p>I'm glad you guys took care of the ball where it deteriorated, but that's part of customer service, sometimes things go awry that are not under anyones control (the sticker coming off) vs being under someone's control (other aspects of this situation)</p><p></p><p>I would love to have you guys do more work, I was especially interested in having calipers done, but seeing as you guys dont do cores anymore, etc, that'd be rather difficult. </p><p></p><p>All of these different reasons are the evidence for my comment on the forum. I'm not going to blast you guys on the board, that's just not who I am. I'm just sharing with you my side of what happened. Hopefully you guys have gotten your turnaround times straightened out and a bit more organized. </p><p></p><p>From one businessman to another (or businesswoman <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin :D" loading="lazy" data-shortname=":D" /> ), I hope ya'll the best.</p></blockquote><p></p>
[QUOTE="Zemedici, post: 14759406, member: 146355"] Brian told me via phone call 'i'll powder coat it for free, just get me the knob' since it was so small and he was just starting out on the forum (this was over a year ago) in exchange for me spreading the word on the forum. 2 months after I ordered the knob (which he got, so $40 I expected) I got a paypal invoice for ~$100, i just said '**** it' and paid it. It took a month for Brian to ship the completed knob to me, as it was sitting on his desk the entire time. After a few months of use the shift knob starts to deteriorate. He offers to fix it for free. Takes him 3-4 weeks to redo it, and I get it back chipped. I've got pictures of the damage if ya'll wanna see. Anywho, I'll paste my response to that email. Sara: This is far from the type of response I was hoping to receive. I understand things don't always go smoothly, but a business should take these types of things into consideration when quoting a turnaround to a customer. I am in the customer service industry as well and this fall back onto the business, not the consumer. It is not the consumer's fault that the business is overwhelmed, nor should it be reflected that way to the consumer. Referring to the damage, I've got some experience (not as much as you guys do, obviously) with powder coating, and painting. I understand as well that sometimes accidents happen, but to say 'it cant be avoided, deal with it' leaves a sour taste in my mouth. I've looked at literally thousands of powdercoated shift knobs, none of which were in the shape mine is in. So there has to be a way of doing it (or redoing it) where it doesnt turn out that way. I'm glad you guys took care of the ball where it deteriorated, but that's part of customer service, sometimes things go awry that are not under anyones control (the sticker coming off) vs being under someone's control (other aspects of this situation) I would love to have you guys do more work, I was especially interested in having calipers done, but seeing as you guys dont do cores anymore, etc, that'd be rather difficult. All of these different reasons are the evidence for my comment on the forum. I'm not going to blast you guys on the board, that's just not who I am. I'm just sharing with you my side of what happened. Hopefully you guys have gotten your turnaround times straightened out and a bit more organized. From one businessman to another (or businesswoman :D ), I hope ya'll the best. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Problem With Vendor BLACKGT500nCA Taking Money and Not Delivering Product.
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