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2011-2014 Mustangs
Driveline/Suspension
Tispho's car is in the shop! Clutch problems!
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<blockquote data-quote="Tispho" data-source="post: 10030958" data-attributes="member: 80068"><p>I sent this letter to Ford today (makes me feel better). And im posting this in hopes that someone will find this thread on google. Hopefullly the'll send me back some answers.</p><p></p><p>9/15/2010</p><p></p><p></p><p>Owner: xxxxxxxxxxxxxxxxxxxxx</p><p>Car: 2011 Ford Mustang GT</p><p>Vin: xxxxxxxxxxxxxxxxxxxxxxx</p><p></p><p>xxxxxxxxxxxxxxxxx</p><p>xxxxxxxxxxxxxxxxxxxx</p><p>xxxxxxxxxxxxxxxxxxxxxx</p><p>xxxxxxxxxxxxxxxxxxxxxxxx</p><p></p><p></p><p></p><p>To whom it may concern,</p><p></p><p>I would first like to start off this letter by telling whoever is reading this, that I am not expressing these words directly at you, but rather the Ford Motor Company. I understand that it can be difficult to be a customer relations representative, but I ask that you read my entire letter and not just send me back a canned letter of apology. I am not asking for an apology from YOU, I am asking you to fix the issues that are present on the corporate side of the Ford Motor Company. </p><p></p><p>I am writing to you today to express my concerns about my 2011 Mustang GT and others. I purchased my vehicle on August 19th, 2010. About one week after owning the vehicle my car began to exhibit problems with the clutch. I lost nearly all clutch pressure and the engagement point was very close to the ground, upon further inspection I have discovered that the clutch was not disengaging completely because it would still creep forward in gear with the clutch pedal pushed all the way to the floor. As the day progressed onwards, the problems began to grow larger and getting into any gear was difficult. </p><p></p><p>At the end of the day, I dropped off my car at the dealership in hopes that it was a minor issue and that things would work out for me in a timely manner. As of September 15, 2010 my car is still not fixed. The reason it is not fixed, is because my dealership does not have the part to fix my car. They are doing everything they can to keep me happy, and it is NOT their fault that my car is still in service, but rather that Ford does not have the part available to ship. </p><p></p><p>As an automotive enthusiast, I am part of large online communities which discuss Ford Mustangs in detail and I discovered that I was not the only person with this problem. It appears that the problem I have with my mustang was a result of the pressure plate bolts coming loose causing the pressure plate to back away from the flywheel causing loss of clutch pressure and other damages to the clutch assembly. This was happening to mainly 2011 Ford Mustang GTs with around 500 - 1500 miles on them. </p><p>This is one of many problems which are related to these Mustang clutches. The second major problem appears to be a result of over-centering clutch diaphragms which are causing the clutches to hang at higher RPMs. </p><p></p><p></p><p>As a Ford customer care representative, you may have already encountered a customer with the same problems that I have encountered for the past weeks. But I have a few questions, and I ask that you answer consider the following in mind and not just treat me like any other customer who complains:</p><p></p><p>1. I purchased the car and owned it a week before I had problems.</p><p>2. I only owned the car for a week, but by the time I get the car back it would have already been in the shop for longer than a month while I am without a car. 1 week ownership to 30 or more days in service is not a good ratio. </p><p>3. I paid for the car in full, it is rightfully mine. Yet it has been in someone else's hands for longer than I have had it. </p><p>4. I still have to pay insurance on a car that I'm not able to drive.</p><p>5. My car will be in the shop for longer than 30 days, in Virginia, I could declare it a lemon if it's been in the shop for more than 30 days. </p><p></p><p>If you were in my position, how would you feel? This should not happen, it is beyond unacceptable. </p><p></p><p>Now that you understand my concerns, please answer the following:</p><p>1. It seems that this is a non-isolated problem since many owners are having the same problem, what is going on with the clutch assembly's? Why are they not shipping out?</p><p>2. When will the clutch assembly's ship out? </p><p>3. When am I suppose to expect my car to be fixed? Not even my service advisor knows anymore. </p><p>4. With the current clutch assembly's like they are, how can I even be sure that this problem will be a permanent fix? Have you revised the clutch assemblies and sent out a technical service bulletin? </p><p></p><p>4. Sheehy Ford of Springfield has an excellent staff and has so far done an excellent job of keeping me informed of the status of my car, but what will Ford do for me to keep me happy? Why should I even bother sticking with Ford if they are going to ship out cars with problems like this. It is a safety hazard, a major inconvenience, and a major insult to your customers. </p><p>To conclude this letter please keep the following in mind. I purchased this car in full, it is rightfully mine, yet it will be in the shop for longer than I have owned it. I find this to be insulting, which is why I am expressing my concerns. Please get these problems fixed, and please give me some insight on what is going on, because I feel left in the dark. Please reply to me by email if possible. </p><p></p><p>Thank you,</p><p></p><p>Phong Vuong</p></blockquote><p></p>
[QUOTE="Tispho, post: 10030958, member: 80068"] I sent this letter to Ford today (makes me feel better). And im posting this in hopes that someone will find this thread on google. Hopefullly the'll send me back some answers. 9/15/2010 Owner: xxxxxxxxxxxxxxxxxxxxx Car: 2011 Ford Mustang GT Vin: xxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxx To whom it may concern, I would first like to start off this letter by telling whoever is reading this, that I am not expressing these words directly at you, but rather the Ford Motor Company. I understand that it can be difficult to be a customer relations representative, but I ask that you read my entire letter and not just send me back a canned letter of apology. I am not asking for an apology from YOU, I am asking you to fix the issues that are present on the corporate side of the Ford Motor Company. I am writing to you today to express my concerns about my 2011 Mustang GT and others. I purchased my vehicle on August 19th, 2010. About one week after owning the vehicle my car began to exhibit problems with the clutch. I lost nearly all clutch pressure and the engagement point was very close to the ground, upon further inspection I have discovered that the clutch was not disengaging completely because it would still creep forward in gear with the clutch pedal pushed all the way to the floor. As the day progressed onwards, the problems began to grow larger and getting into any gear was difficult. At the end of the day, I dropped off my car at the dealership in hopes that it was a minor issue and that things would work out for me in a timely manner. As of September 15, 2010 my car is still not fixed. The reason it is not fixed, is because my dealership does not have the part to fix my car. They are doing everything they can to keep me happy, and it is NOT their fault that my car is still in service, but rather that Ford does not have the part available to ship. As an automotive enthusiast, I am part of large online communities which discuss Ford Mustangs in detail and I discovered that I was not the only person with this problem. It appears that the problem I have with my mustang was a result of the pressure plate bolts coming loose causing the pressure plate to back away from the flywheel causing loss of clutch pressure and other damages to the clutch assembly. This was happening to mainly 2011 Ford Mustang GTs with around 500 - 1500 miles on them. This is one of many problems which are related to these Mustang clutches. The second major problem appears to be a result of over-centering clutch diaphragms which are causing the clutches to hang at higher RPMs. As a Ford customer care representative, you may have already encountered a customer with the same problems that I have encountered for the past weeks. But I have a few questions, and I ask that you answer consider the following in mind and not just treat me like any other customer who complains: 1. I purchased the car and owned it a week before I had problems. 2. I only owned the car for a week, but by the time I get the car back it would have already been in the shop for longer than a month while I am without a car. 1 week ownership to 30 or more days in service is not a good ratio. 3. I paid for the car in full, it is rightfully mine. Yet it has been in someone else's hands for longer than I have had it. 4. I still have to pay insurance on a car that I'm not able to drive. 5. My car will be in the shop for longer than 30 days, in Virginia, I could declare it a lemon if it's been in the shop for more than 30 days. If you were in my position, how would you feel? This should not happen, it is beyond unacceptable. Now that you understand my concerns, please answer the following: 1. It seems that this is a non-isolated problem since many owners are having the same problem, what is going on with the clutch assembly's? Why are they not shipping out? 2. When will the clutch assembly's ship out? 3. When am I suppose to expect my car to be fixed? Not even my service advisor knows anymore. 4. With the current clutch assembly's like they are, how can I even be sure that this problem will be a permanent fix? Have you revised the clutch assemblies and sent out a technical service bulletin? 4. Sheehy Ford of Springfield has an excellent staff and has so far done an excellent job of keeping me informed of the status of my car, but what will Ford do for me to keep me happy? Why should I even bother sticking with Ford if they are going to ship out cars with problems like this. It is a safety hazard, a major inconvenience, and a major insult to your customers. To conclude this letter please keep the following in mind. I purchased this car in full, it is rightfully mine, yet it will be in the shop for longer than I have owned it. I find this to be insulting, which is why I am expressing my concerns. Please get these problems fixed, and please give me some insight on what is going on, because I feel left in the dark. Please reply to me by email if possible. Thank you, Phong Vuong [/QUOTE]
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Tispho's car is in the shop! Clutch problems!
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