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SVTPerformance's Chain of Restaurants
Road Side Pub
worthwhile to dip into savings for beer/wine
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<blockquote data-quote="straightliner1" data-source="post: 11630327" data-attributes="member: 10668"><p>A couple of pointers and keep in mind I have never worked in the restaurant business, but I have managed retail and other customer service-centric roles. </p><p></p><p>1. Mingle with the customers at lunchtime, ask them how the meal/visit was. Ask them <u>briefly</u> what could be done to make their experience more enjoyable. If you honestly listen to your customers, they'll help you fill in the blanks!</p><p></p><p>2. Offer your lunch clientele a discounted rate for their return patronage during dinner hours. </p><p>"10% off your choice of 2 menu items after 6:00PM" - something to that effect... </p><p></p><p>You would be surprised if you ask the customers for feedback. It's always worked for me.</p></blockquote><p></p>
[QUOTE="straightliner1, post: 11630327, member: 10668"] A couple of pointers and keep in mind I have never worked in the restaurant business, but I have managed retail and other customer service-centric roles. 1. Mingle with the customers at lunchtime, ask them how the meal/visit was. Ask them [U]briefly[/U] what could be done to make their experience more enjoyable. If you honestly listen to your customers, they'll help you fill in the blanks! 2. Offer your lunch clientele a discounted rate for their return patronage during dinner hours. "10% off your choice of 2 menu items after 6:00PM" - something to that effect... You would be surprised if you ask the customers for feedback. It's always worked for me. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
worthwhile to dip into savings for beer/wine
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