Next time I get pulled over I'm just going to be extremely combative until I'm asked to step out of the car. Then I'll refuse until I'm dragged out of the car. Then I'll sue. Seems like a surefire plan to me.
This is a crap comparison because police need probable cause to pull you over whereas this guy was selected at random to help fix an issue the company made. With that said, if I were driving on a highway and the police picked me out of 200 other cars, I would hope they had a decent reason to stop me other than "because it's in fine print".
Wow i didn't realize there were so many of you who think the airline was in the right. So let me get this straight, you buy a ticket with YOUR money for a specific destination at a specific time and somehow you guys think you have no right to what you paid for? In what world does that make any sense?
With that logic, you would be ok buying a burger at McDonalds, having your name/number called, then instead of giving it to you, they hand it to one of the employees instead and have you wait an hour for a new one to be made. This logic literally would not be tolerated anywhere else.
+1 to this. I mean if it were me, I would've deplaned but I'm sure many different people react in many different ways. My thing is as a company you provide a service. Whether it be transporting people, serving burgers or whatever. Sure, no company will operate without flaw but to try to correct your errors at the expense of a customer selected at complete random We could call it self entitled or whatever but the fact is people have lives to get to. Many go through so much planning to leave early, get dropped, etc. United should've handled it better.