Dealer that gives Dealerships a Bad Name

[Weather Man]

LARGE chance.

So, once the Ford Credit employee informed the dealer he was not leaving with a $41mil check, the dealer said "Get the **** out of my office before I kill you.". lol

Google Denny Hecker, sounds just like him. He just got out of the pokey for his shenanigans.

 

[13COBRA]

In that same regard, you have to consider that despite the one "bad" situation, the others would step in. It's no different than when one kid comes to bully another, and the other kids step in.

I'm well aware you do a lot for this forum and others. So don't take it as a slight to you. I just feel the odd handling of the dealership situation by Ford opens them up for a ton of situations like this, as well as creates a shit ton of inconsistency.

You go to one dealership in podunk South Carolina, and they still have a model T with the window sticker sitting there. 3 cars on the lot, 68 day wait for an oil change, and they still haven't seen one of them new fangled 5.0 coyote engines yet. But ma said they'll get one in real soon.

Then you go to Charlotte, and as you arrive in the AC/Heated service drive, you're tractor beamed out of your car into the waiting room. A cup of coffee with soy appears in your hand. The massage chair kicks on. David Bowie comes back from the dead to sing you sweat lullabies. All for your oil change that takes 2 1/2 minutes.

The disparity of quality of service/facilities is staggering, and it makes it very difficult for me to want to buy any new automotive productive.

1. I buy a truck here because I like the dealership.
2. I move.
3. The new cities dealership sucks.
4. I'm up shit creek.

I don't want to commit to a brand that can't provide consistency in service after purchase. Toyota, VW, and Subaru are about all i've found to be consistent.

I get that too...but there are plenty of stores under every manufacturer that fall in to the good and bad category. Hell, Tesla over promises and under delivers more than any other manufacturer that has not filed bankruptcy.

 

[jeffh81]

OK, so very few people do.

Word of mouth brother. Hell OP dealer has top notch reviews and i would shop there, but hes not local to me. I just pm a member recently about a good salesman

 

[RedVenom48]

In that same regard, you have to consider that despite the one "bad" situation, the others would step in. It's no different than when one kid comes to bully another, and the other kids step in.

I'm well aware you do a lot for this forum and others. So don't take it as a slight to you. I just feel the odd handling of the dealership situation by Ford opens them up for a ton of situations like this, as well as creates a shit ton of inconsistency.

You go to one dealership in podunk South Carolina, and they still have a model T with the window sticker sitting there. 3 cars on the lot, 68 day wait for an oil change, and they still haven't seen one of them new fangled 5.0 coyote engines yet. But ma said they'll get one in real soon.

Then you go to Charlotte, and as you arrive in the AC/Heated service drive, you're tractor beamed out of your car into the waiting room. A cup of coffee with soy appears in your hand. The massage chair kicks on. David Bowie comes back from the dead to sing you sweat lullabies. All for your oil change that takes 2 1/2 minutes.

The disparity of quality of service/facilities is staggering, and it makes it very difficult for me to want to buy any new automotive productive.

1. I buy a truck here because I like the dealership.
2. I move.
3. The new cities dealership sucks.
4. I'm up shit creek.

I don't want to commit to a brand that can't provide consistency in service after purchase. Toyota, VW, and Subaru are about all i've found to be consistent.

*cough* Lexus *cough*

 

[13COBRA]

*cough* Lexus *cough*

What kind of truck does Lexus sell?

 

[jeffh81]

In that same regard, you have to consider that despite the one "bad" situation, the others would step in. It's no different than when one kid comes to bully another, and the other kids step in.

I'm well aware you do a lot for this forum and others. So don't take it as a slight to you. I just feel the odd handling of the dealership situation by Ford opens them up for a ton of situations like this, as well as creates a shit ton of inconsistency.

You go to one dealership in podunk South Carolina, and they still have a model T with the window sticker sitting there. 3 cars on the lot, 68 day wait for an oil change, and they still haven't seen one of them new fangled 5.0 coyote engines yet. But ma said they'll get one in real soon.

Then you go to Charlotte, and as you arrive in the AC/Heated service drive, you're tractor beamed out of your car into the waiting room. A cup of coffee with soy appears in your hand. The massage chair kicks on. David Bowie comes back from the dead to sing you sweat lullabies. All for your oil change that takes 2 1/2 minutes.

The disparity of quality of service/facilities is staggering, and it makes it very difficult for me to want to buy any new automotive productive.

1. I buy a truck here because I like the dealership.
2. I move.
3. The new cities dealership sucks.
4. I'm up shit creek.

I don't want to commit to a brand that can't provide consistency in service after purchase. Toyota, VW, and Subaru are about all i've found to be consistent.

My local dealer has the service department just how you described, but the sales department is trash. It seems at almost all dealers you get on good and one bad department

 

[RedVenom48]

LX570. We call it an enclosed bed.

All joking aside if you want to see fanatical dedication to taking care of a customer, study how Lexus does things. Its like Toyota on steroids.

If you **** Lexus over though, see Bob Baker Lexus. Now, El Cajon Lexus lol. A fatal crash in one of the Bob Baker Lexus loaners launched the whole unintended acceleration recall in both Lexus and Toyota.

Bob Baker auto group was stripped of their Lexus and Toyota dealerships. **** with customers, ok your a douche. **** with the Manufacturer? Youre done.

 

[Pribilof]

In that same regard, you have to consider that despite the one "bad" situation, the others would step in. It's no different than when one kid comes to bully another, and the other kids step in.

I'm well aware you do a lot for this forum and others. So don't take it as a slight to you. I just feel the odd handling of the dealership situation by Ford opens them up for a ton of situations like this, as well as creates a shit ton of inconsistency.

You go to one dealership in podunk South Carolina, and they still have a model T with the window sticker sitting there. 3 cars on the lot, 68 day wait for an oil change, and they still haven't seen one of them new fangled 5.0 coyote engines yet. But ma said they'll get one in real soon.

Then you go to Charlotte, and as you arrive in the AC/Heated service drive, you're tractor beamed out of your car into the waiting room. A cup of coffee with soy appears in your hand. The massage chair kicks on. David Bowie comes back from the dead to sing you sweat lullabies. All for your oil change that takes 2 1/2 minutes.

The disparity of quality of service/facilities is staggering, and it makes it very difficult for me to want to buy any new automotive productive.

1. I buy a truck here because I like the dealership.
2. I move.
3. The new cities dealership sucks.
4. I'm up shit creek.

I don't want to commit to a brand that can't provide consistency in service after purchase. Toyota, VW, and Subaru are about all i've found to be consistent.

I've had nearly as many bad Toyota dealership experiences as Ford. Granted, it was over 5x longer time period for Toyota.

 

[13COBRA]

My local dealer has the service department just how you described, but the sales department is trash. It seems at almost all dealers you get on good and one bad department

Kinda like all businesses, eh? lol

LX570. We call it an enclosed bed.

All joking aside if you want to see fanatical dedication to taking care of a customer, study how Lexus does things. Its like Toyota on steroids.

If you **** Lexus over though, see Bob Baker Lexus. Now, El Cajon Lexus lol. A fatal crash in one of the Bob Baker Lexus loaners launched the whole unintended acceleration recall in both Lexus and Toyota.

Bob Baker auto group was stripped of their Lexus and Toyota dealerships. **** with customers, ok your a douche. **** with the Manufacturer? Youre done.

That holds true to any manufacturer.

 

[DSG2003Mach1]

Thats crazy shit, its amazing what people think they can pull

As mentioned, pretty surprised they can manage to double finance the same new car

 

[DSG2003Mach1]

aaaaaaaand here we go

 

[Khan]

****ing explains why the new GT-500 isn't out!

 

[08mojo]

I couldn't even begin to tell you how many members I've helped with window stickers, invoices, pricing,

You definitely went out of your way to help me with pricing on a vehicle, and it was greatly appreciated.

When I come back to the Ford family, you will be the first one I call. Let me know when the pricing is released for the GT500

 

[mc01svt]

In that same regard, you have to consider that despite the one "bad" situation, the others would step in. It's no different than when one kid comes to bully another, and the other kids step in.

I'm well aware you do a lot for this forum and others. So don't take it as a slight to you. I just feel the odd handling of the dealership situation by Ford opens them up for a ton of situations like this, as well as creates a shit ton of inconsistency.

You go to one dealership in podunk South Carolina, and they still have a model T with the window sticker sitting there. 3 cars on the lot, 68 day wait for an oil change, and they still haven't seen one of them new fangled 5.0 coyote engines yet. But ma said they'll get one in real soon.

Then you go to Charlotte, and as you arrive in the AC/Heated service drive, you're tractor beamed out of your car into the waiting room. A cup of coffee with soy appears in your hand. The massage chair kicks on. David Bowie comes back from the dead to sing you sweat lullabies. All for your oil change that takes 2 1/2 minutes.

The disparity of quality of service/facilities is staggering, and it makes it very difficult for me to want to buy any new automotive productive.

1. I buy a truck here because I like the dealership.
2. I move.
3. The new cities dealership sucks.
4. I'm up shit creek.

I don't want to commit to a brand that can't provide consistency in service after purchase. Toyota, VW, and Subaru are about all i've found to be consistent.

^this x1000

There are some TERRIBLE ford dealers in the rural south, i can speak of several in SC. It really gives the brand a bad name. Ford really needs to do something about this.

 

[13COBRA]

^this x1000

There are some TERRIBLE ford dealers in the rural south, i can speak of several in SC. It really gives the brand a bad name. Ford really needs to do something about this.

Unfortunately, like most franchises, it's extremely difficult to take away a franchise.

 

[RedRocketMike]

While I have you Ford guys here, a question about Ford dealer parts systems. My brother has a 12 Platinum Ecoboost. He gets his old motor oil checked by Black Stone labs. He started to get a lot of fuel in his oil. I found Ford has a TSB and updated PCV to remedy this fuel issue on 11-14 trucks. My brother drives to a dealership to get a new PCV, supposed to be brown instead of black, they give him a black one. He explains there's a TSB and the new part is brown. Guy insists it's correct and current so he brings it home. Guy is wrong, I give my brother the part # from the TSB. Guy blames Ford's system for not updating for new parts.

Guy is correct, system sucks, or guy is dumb? My brother will do the hour trip again to pick up the correct PCV tomorrow.

 

[Coiled03]

If Ford's parts system is anything like the parts system at most other OEMs, it sucks. It's completely possible his system didn't update, yet.

Source: I work in the parts business of a multi-billion dollar OEM.

 

[RedRocketMike]

Thank you. Pretty sure the TSB is a couple years old, but good to know.

 

[DSG2003Mach1]

ya the system probably sucks. My 2012 had the slip-bump issue and when they looked up the part there is apparently 2 different numbers. The one they looked at said it was NOT covered under warranty. Id seen a ton of posts where people had it covered under warranty so I messaged a ford service rep. Dealer calls me back with the correct part numbers that show the fix IS covered.

 

[Zemedici]

@RedRocketMike when looking up parts for a truck, it will not show TSBs or recalls, so unless he has actual knowledge of the TSB, it will just show OEM replacement parts. That make sense?

If it was the shop counter parts guy, I bet he would know, so he woulda gotten the one you were after.

I go to my old boss for Ford parts, so I know its correct, otherwise just do some research and go in with part numbers.