So around middle July I called the dealer and try schedule an appointment for the drivers air bag. They ask for my vin # and say they have to order the part and it could take a few days, ok. Few weeks later they call and say its in and that I can make an appointment for today 8/13.
I had a bad feeling as I normally do when taking my car to have someone other than me work on it. So I took some video of my steering wheel showing it had no scratches on the plugs that hide the airbag bolts and surrounding areas. I figured my video would be sufficient, and thought to my self what could go wrong with 10 minute two bolt swap, I mean anyone can do this job, super easy.
I get to the dealer and they have me drive the car which I was happy about, ten minutes later the tech comes out and says they didn't order the correct air bag replacement with the snake logo on it. (knowing they could take the new deployment device and put it in the old air bag, but I wasn't going to go there with them) So they say come back tomorrow, Ok that's fine.
I get in my car and start the drive home, with in 2 blocks I notice a deep gouge in the leather of my steering wheel. I get home and look at my video and with my luck I didn't take video of that part of the wheel, I guess figuring no one would mess up the top of the steering wheel changing the air bag, ugh I'm angry. I do like the service tech kid he was nice and helpful but he also scratched my steering wheel.
What would you guys do? Will they replace it? How do I go about bringing this up? I feel bad for the kid working on it if he gets in trouble, but this is going to drive me crazy every time I touch the wheel, I already know.
In the pics the scratch looks very fresh it has a little hang nail of leather hanging off the scratch, if it was old I dont think it would look so fresh. IDK
Thanks for reading sorry for the length lol
I had a bad feeling as I normally do when taking my car to have someone other than me work on it. So I took some video of my steering wheel showing it had no scratches on the plugs that hide the airbag bolts and surrounding areas. I figured my video would be sufficient, and thought to my self what could go wrong with 10 minute two bolt swap, I mean anyone can do this job, super easy.
I get to the dealer and they have me drive the car which I was happy about, ten minutes later the tech comes out and says they didn't order the correct air bag replacement with the snake logo on it. (knowing they could take the new deployment device and put it in the old air bag, but I wasn't going to go there with them) So they say come back tomorrow, Ok that's fine.
I get in my car and start the drive home, with in 2 blocks I notice a deep gouge in the leather of my steering wheel. I get home and look at my video and with my luck I didn't take video of that part of the wheel, I guess figuring no one would mess up the top of the steering wheel changing the air bag, ugh I'm angry. I do like the service tech kid he was nice and helpful but he also scratched my steering wheel.
What would you guys do? Will they replace it? How do I go about bringing this up? I feel bad for the kid working on it if he gets in trouble, but this is going to drive me crazy every time I touch the wheel, I already know.
In the pics the scratch looks very fresh it has a little hang nail of leather hanging off the scratch, if it was old I dont think it would look so fresh. IDK
Thanks for reading sorry for the length lol