about a month ago i called and placed an order for heating oil. I have a kerosene heater so i ordered K-1. My lease at my apt comes up at the end of april so i only wanted to get enough to get by, not extra for the next tenant. So i placed an order for $100 worth of K-1. Since i ordered less than 100 gallons, the company charges a $20 delivery fee. Whatever, fine. Well i come home from work and find that they delivered 100 gallons rather than $100. it even said on the instructions for $100 with the $20 delivery charge. So they charge me for the 100 gallons AND add the $20 delivery charge.
So i call then up and speak with the area manager. she tells me that if i wanted we could set up a payment plan to help the payment over a longer time period. i explain to her about the moving out situation and why i wanted only $100 of K-1. so then she says well we will come out and pump out the overage and be good. Well i feel weird about this whole pumping out of K-1 etc. She tries to explain the trucks pumps work and record both ways and it will be done accurately. Still feeling uncomfortable with this, seems like thats the only way it can be...i say whatever.
Fast forward to today, the oil company still has not came and taken out any fuel and send me a bill for the full amount. So my questions are: is this legal for them to do? what are my rights? in my opinion, its the drivers error. take it out of his paycheck. I kind of compare it to those full service gas stations. if they go over what you order they eat it. Any one have experience with this?
sorry for the long post, thanks in advance.
So i call then up and speak with the area manager. she tells me that if i wanted we could set up a payment plan to help the payment over a longer time period. i explain to her about the moving out situation and why i wanted only $100 of K-1. so then she says well we will come out and pump out the overage and be good. Well i feel weird about this whole pumping out of K-1 etc. She tries to explain the trucks pumps work and record both ways and it will be done accurately. Still feeling uncomfortable with this, seems like thats the only way it can be...i say whatever.
Fast forward to today, the oil company still has not came and taken out any fuel and send me a bill for the full amount. So my questions are: is this legal for them to do? what are my rights? in my opinion, its the drivers error. take it out of his paycheck. I kind of compare it to those full service gas stations. if they go over what you order they eat it. Any one have experience with this?
sorry for the long post, thanks in advance.
