Question about dealership

[KARSON219]

I dont know if my patience have run out or not but..........When you leave a message how long should you have to wait?? Once an email is sent how long should you wait?? Just wondering because DAYS is simply not acceptable.....ughhhhh!!!!!!!!!!!!!

 

[2001SVTMAN]

Agreed, however you need to make sure you give the salesman alotted time for days off... I say no more than 3 days is acceptable for response time.

 

[SDHUSL]

Did you call Ross yet???????? FWIW I called my dealer today at lunchtime and he called back by 1:30.

 

[vanhagar]

I get a response from my Salesman and/or Sales Manager same day or next. My Salesman actually gave me his cell number when I told him I hadn't slept for two nights after buying the car because I was so stoked!! He said call anytime as hes up till all hours most night. What more could you ask for!!

 

[speednutz]

Sometimes it's a few days.
Guys are on Day Off or just get busy and forget.
If I don't hear anything I usually text or shoot another e-mail.
They probly think I'm flippin' nuts but who gives a hoot I like being nuts, it suits me well.

 

[COBRA MAN OF UT]

If u have time to type an email u have 30 seconds to make a phone call

 

[Red Turtle]

Call should be returned same day, or next at the latest. Don't care about days off, as a salesman you are working everyday. The lack of response shows you what type of person you are dealing with. No excuse for not returning a call or email.

 

[Klinsmann18]

Call should be returned same day, or next at the latest. Don't care about days off, as a salesman you are working everyday. The lack of response shows you what type of person you are dealing with. No excuse for not returning a call or email.

agree, particularly that many have blackberry's or smartphones that have their email routed to them 24/7.

 

[flyby763]

Agreed, if they haven't gotten back to you by the next day that's unacceptable.

 

[gsjo]

dealership

How do you go about contacting Ford or SVT to get info on order status?:shrug:Thnx Joe

 

[SDHUSL]

How do you go about contacting Ford or SVT to get info on order status?:shrug:Thnx Joe

1-800-FORDSVT

Option 1

Provide them with the last 8 digits of the VIN or give them the dealer code that you ordered from and the order number that the dealer assigned.

 

[gsjo]

Thank you.My purchase order is real vague,only first part of vin,and I dont see dealer code ughh!

 

[SDHUSL]

The order # is assigned by the dealer and they make it up on their own. Unless you have the dealer code and that order # you are SOL and stuck dealing with the dealer until you have the VIN.

 

[gsjo]

Ok I'll ask for that .If he doesnt oblidge I'll assume he's a stroke like a certain other guy at a southern ohio dealer .Thnx Joe

 

[Chris!]

Two answers to this question

If you call all the time asking for updates- and if they don't have any- I could see them not callin back til they have one

If your dealer doesn't call you back as a courtesy, you should try another dealer.

 

[jsdeweyusmc]

I get more info from the Ford Cust Service than I do with the SVT team. 800-392-3673