Dear SCT, **** YOU! **** YOU! **** YOU! Seriously, **** YOU! After all the problems this week, I ship my tuner to them to have it "unlocked." I specifically tell Jason @ SCT that I want to keep my tunes that exist on my X3. He repeats, "customer requests to keep existing tunes," in which I acknowledge that is correct. So, I had to have the services expedited for an additional $35 due to SCT closing for the Holidays after the 19th. $100 later my tuner arrives today and I'm excited to get my car back on the road. I plug in my X3 to install my tune and I get an error "no tunes available, please go to SCT for a dealer." Are you kidding me??? Closed until after the 1st, so what do I do now? I wouldn't recommend SCT to ANYONE, BEWARE of the morons working there.