SCT support

[Graboid]

Nothing like having to call SCT support line on Friday before a holiday:nonono:
Holding for 26 minutes and counting.......why do I have the feeling they are not picking up till Tuesday LOL?

 

[cobra199711]

I'm sorry SCT sucks. I was online chatting with a tech and then all of the sudden it was quitting time and the chat was terminated.

 

[CobraBob]

The tech rep didn't even say goodbye? He just left you hanging?

 

[cobra199711]

Nothing at all.... We were conversing back and forth and then he was gone. It was right at 6:32 pm. I then tried to hop back on and they were closed. I get they wanted to go home and all but sheeshhh

 

[Blkkbgt]

The last time I contacted them I was on hold for over 20 minutes. Why they dont have more techs for support is beyond me.

 

[Low Class Yuppie]

The last time I contacted them I was on hold for over 20 minutes. Why they dont have more techs for support is beyond me.

Call centers/support centers typically staff for a mean call volume. If they staffed for the highest volume, they'd have reps sitting around doing nothing a lot of the time, and that cost would be passed on to you, the consumer.