That's who I used as well, they've changed their process now. I was submitting to go another round for stuff that I haven't claimed yet recently. You fill out a long questionnaire and then they send you an email to submit your documents. To get the case started.90% AZ
I used Trajectory to help with my claims and nexus letter. Went from 40%-90%
I didn't submit anything as they already have a big file on me with my entire medical record and they didn't reach back out at all. No email or call in 2 months so I won't be using them again.
Edit: Like weatherman posted a VA rep but also checkout the local DAV's. They usually have someone there to help you out for free.