First of all, sorry you had the problem. We try to investigate any customer complant that comes to our attention. Average wait time is not 75 minutes. That simply is not true unless you came at noon (lunch hour) there is someone always here to help.
Mike@KB
Mike,
Sounds like you already fixed the problem that guy James was a douche! I called no less than 4 times a day for a week and my average wait time was 75 minutes that was counting the "hold on call" wait times. James would ask me to hold and keep me there for 20 -25 minutes.
Frankly, it cost you a couple of blower sales, mine and a friends. We both went Whipple.
Last edited: