woooo 2.9 crusher for me too! :dancenana: thanks lethal
I am not typically the type of person that likes to make a big stink. But I officially had a terrible experience with Lethal. I called mid afternoon asked a few questions about a Whipple 2.9 tuner kit for my 2011 Mustang Gt. Asked the woman I talked to for what the actual price is. She told me it + shipping. It says on your site free shipping. She told me they were supposed to take that down off the site and that i had to pay for shipping. Which typically runs $80. I was slightly annoyed by that, but thought about it for awhile and decided to do it. Called after i was done with work to order the kit. The woman I talked to this time told me that they weren't able to honor the advertised price of 10% off that was posted on Facebook like 10 times today. That she could only give me 5% off. I actually don't know what to say. I am shocked. Well you lost a sale and a customer.
I am not typically the type of person that likes to make a big stink. But I officially had a terrible experience with Lethal. I called mid afternoon asked a few questions about a Whipple 2.9 tuner kit for my 2011 Mustang Gt. Asked the woman I talked to for what the actual price is. She told me it + shipping. It says on your site free shipping. She told me they were supposed to take that down off the site and that i had to pay for shipping. Which typically runs $80. I was slightly annoyed by that, but thought about it for awhile and decided to do it. Called after i was done with work to order the kit. The woman I talked to this time told me that they weren't able to honor the advertised price of 10% off that was posted on Facebook like 10 times today. That she could only give me 5% off. I actually don't know what to say. I am shocked. Well you lost a sale and a customer.
Thank you for sharing this. If someone has a posted price on their site they should honor it. It is their fault it was still there not yours. If they posted a discount on facebook today they should honor that too. Thanks again for the heads up. I am building a procharged car now and was getting a list of things together and Lethal was one site I was looking at to purchase a lot from. I will stay clear now. Thank you!!
We're definitely sorry about that. It's really not our intention to upset our customers. The free shipping should have been taken down. It was missed on a few kits while we we're preparing for the sale and was misquoted. We also weren't notified by Whipple until after your order was placed that this particular kit as well as the other 2011+ 5.0 kits wouldn't be eligible for the discount that was offered on their other kits. They would be losing money on the kit and therefore reserve the right to not sell it with the discount.
It's the same for us. As much as we would like your business were not in a position lose money on it. It's like paying you to buy a kit from us. So just as they had the right we had the right to choose not to lose money on it as well.
I'm sorry that it ended up that way. I still feel that you'd be getting a great deal on the kit with the discounted price Christy went over with you but that's obviously your choice. If you happen to change your mind tomorrow let us know and we'll do the best we can to help you out.
Hope that gives you a better understanding of what went down.
Thanks,
Jared
Not going with Lethal Performance because of one misunderstanding is just being an ignorant consumer. Search the thousands of "Thank you" threads to get a better spread.
Yes it sucks, but when a vendor changes the deal on the seller, their hands are tied. If you think they are going to lose money on the deal, well, keep thinking.
So tomorrow when the JLT stuff goes on sale what all is available? Might be dumb question but is it just stuff on your site? I'm wanting to buy the JLT carbon fiber sri (full kit), the matching heat shield, carbon fiber coil covers, oil seperator (driver side) silver in color, pre filter (passenger side) silver in color, and maybe a shirt. Can all this be purchased at the same time?
Thanks for the help and the awesome 12 Days of Christmas promotion.
..so its the 8th.. whats the deal on kooks?
weekends arent counted. So from what I understand of this. Kooks will be on monday