Valet tunes, Learn it, live it.
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Valet tunes, Learn it, live it.
I was a store manager at Merchants in Cary NC and had this exact experience with one of our good customers. Handled it the exact same way.We had a lube tech leave the drain plug loose on a new car the other week. The customer went home to a freshly pressure washed driveway. Got up the next morning and the oil had stained a line all the way down the driveway.
We sent a roll back to get the car. Dropped off a loaner. Paid to have his driveway pressure washed again. Gave him free service for a year and delivered the car back to him.
That's how it should be done.