Basically back on February 6th a buddy of mine was a friend of Prestige Mustang on Facebook and shared with me a post that Prestige was parting out a low mileage 1996 Mystic Cobra. I called Prestige Mustang right away because these parts don't last long. After spending half an hour on the phone with Todd Welburn, the owner, I pulled the trigger on the 35k mile Mystic front bumper cover, rear bumper cover, rocker panels and endcaps at a shipped price of $1445.........That's $700 for the rear bumper cover and rocker panels, $550 for the front bumper cover and $195 for shipping from Georgia out to California.
The following pictures show what I found when I opened the crate it was shipped in:
These next pictures show the condition of the Mystic front bumper cover. I was told that this bumper was "in very good condition, the best Mystic bumper we've had in awhile. A few minor scuffs and scratches, no clearcoat cracked or peeling".......I paid $550 for it, "free" shipping because it was being crated with the rear bumper cover........
I called Todd the next morning and explained how unhappy I was with the packaging and the condition of the front bumper cover. I asked him if they ran out of bubble wrap----He said "No". After not being able to get a straight answer from him as to why this stuff was packaged like this, I went into questioning how he could blatantly tell me that the front bumper cover was in very good condition when it so obviously was not. Todd requested for me to email him pictures, so I sent him 16 photos, many of those seen here. He said he would call me when he reviewed the photos and maybe we could work something out for free parts. I waited a day and a half for him to call me back but he didn't and then when I called him, one of his customer service reps took my name and number and said she would have Todd call me back. He still didn't call me back so I post a few (not the really detailed ones)of these pictures on Facebook and tagged Prestige Mustang and made a few comments about how I felt ripped off about the price of such a bad condition front bumper. I mentioned that I was still waiting for Todd to call me back about compensation.
The weekend goes by and still nothing on Monday so I call him again. Same deal with the customer service rep taking my name and number and same thing on Tuesday. Finally Tuesday afternoon I get ahold of Todd on the phone and ask if he's had a chance to review the pictures.....He says, "yes and I reviewed the Facebook too. I don't appreciate being slammed about the way I do business."
I told him how I felt about him not calling people back to work out compensation for a bad deal to which he responded, "That doesn't matter. The only deal I'm doing for you is that I will credit you the full amount if you send back the bumper cover."
I told him I wasn't covering return shipping, it's not my fault he misrepresented the condition of the bumper cover. He stated he couldn't cover return shipping either.
He stated he would "credit" me the amount, not refund me.
I am aware that Prestige Mustang does not issue refunds on "used" parts.
I got sick of Todd's charades and went straight to my bank and filed a dispute for the $550 charge for the front bumper cover. After explaining to them that Todd would not cover return shipping for the bumper, they immediately issued me a $550 credit to my Visa card and reversed the charge to Prestige Mustang. PM has 45 days to dispute it.
The End.
The following pictures show what I found when I opened the crate it was shipped in:
These next pictures show the condition of the Mystic front bumper cover. I was told that this bumper was "in very good condition, the best Mystic bumper we've had in awhile. A few minor scuffs and scratches, no clearcoat cracked or peeling".......I paid $550 for it, "free" shipping because it was being crated with the rear bumper cover........
I called Todd the next morning and explained how unhappy I was with the packaging and the condition of the front bumper cover. I asked him if they ran out of bubble wrap----He said "No". After not being able to get a straight answer from him as to why this stuff was packaged like this, I went into questioning how he could blatantly tell me that the front bumper cover was in very good condition when it so obviously was not. Todd requested for me to email him pictures, so I sent him 16 photos, many of those seen here. He said he would call me when he reviewed the photos and maybe we could work something out for free parts. I waited a day and a half for him to call me back but he didn't and then when I called him, one of his customer service reps took my name and number and said she would have Todd call me back. He still didn't call me back so I post a few (not the really detailed ones)of these pictures on Facebook and tagged Prestige Mustang and made a few comments about how I felt ripped off about the price of such a bad condition front bumper. I mentioned that I was still waiting for Todd to call me back about compensation.
The weekend goes by and still nothing on Monday so I call him again. Same deal with the customer service rep taking my name and number and same thing on Tuesday. Finally Tuesday afternoon I get ahold of Todd on the phone and ask if he's had a chance to review the pictures.....He says, "yes and I reviewed the Facebook too. I don't appreciate being slammed about the way I do business."
I told him how I felt about him not calling people back to work out compensation for a bad deal to which he responded, "That doesn't matter. The only deal I'm doing for you is that I will credit you the full amount if you send back the bumper cover."
I told him I wasn't covering return shipping, it's not my fault he misrepresented the condition of the bumper cover. He stated he couldn't cover return shipping either.
He stated he would "credit" me the amount, not refund me.
I am aware that Prestige Mustang does not issue refunds on "used" parts.
I got sick of Todd's charades and went straight to my bank and filed a dispute for the $550 charge for the front bumper cover. After explaining to them that Todd would not cover return shipping for the bumper, they immediately issued me a $550 credit to my Visa card and reversed the charge to Prestige Mustang. PM has 45 days to dispute it.
The End.
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If anyone else wants to do the same, I'm sure it would help.
