Here's my review for Reliable Carriers, Inc. after transporting a vehicle for me.
Pros: Enclosed Trailer, Professional, Well-Known
Cons: Delivery Time, Communication
Would I Recommend/Use Again? Yes, I would highly recommend and I would definitely use them again.
On December 19th I purchased a vehicle from a member on this forum in Utah. I live in Kansas which made a little bit more difficult sale. This review will be focused on the actual transport, not the transaction or seller (I will say that syclone50 – Jeremy – was great to work with).
After completing the paper work for the car sale by shipping the documents back and forth to each other I arranged to have the vehicle shipped. I’ve heard horror stories about people who have had vehicles shipped and was very cautious to go down this road. However, it is the middle of winter and I did not want to get stuck in a snow storm as I attempted to drive the car back 18 hours from Utah to Kansas.
I had always seen the Reliable Carrier commercials while I was watching Mecum or Barrett Jackson and thought I would start there. Upon calling them I learned the following information about them:
Once I spoke with a representative on the phone regarding the transport of the vehicle I had all of my questions answered. Having a good feeling about their level of service I booked the transport and awaited their instructions. This is where I started getting a little anxious. I scheduled the vehicle to be available for pick up starting on December 20th, just before the Holidays. A week passed and I had no update from Reliable Carriers. I tried calling, no answer. I sent an email to one of the contacts on their website and received a response that most of their fleet is down for Christmas and New Years (that would have been nice to know when I first booked the transport). They estimate it would be picked up after the New Year and it would take 3-5 days from that point. Great, I now have a good estimate on when to expect the vehicle.
The New Year comes and goes and no word yet from Reliable or the Seller stating they have contacted him to arrange pick up. I call again and Dispatch can’t give me a definitive pick up date. Luckily, the Seller I’m buying the car from didn’t mind holding onto the car while we waited for it to be picked up. I called again on January 8th and they said that it would be picked up that coming weekend! Great, no I’m getting excited! Sure enough, the driver calls the Seller on Saturday stating he would be there on Monday January 13th to pick up the car. A little late, but no big deal. The car is still in good hands. I anxiously await delivery of the vehicle. 3 days pass and no word from the Driver. I give them a call and they estimate delivery to be January 18th or 19th. Ok, a little out of the 3-5 day estimate, but I’m still OK with it. Finally the Driver calls me on the 17th and says he would be there first thing on the 19th. We workout the details of the delivery and just as he said, he shows up at 8am on the 19th.
The car arrived just as the Seller loaded it into the trailer. In fact, it never left that spot on the truck. The same Driver who picked up the car delivered it to my door. There were no scratches, dents, etc. The car was perfect and just as described. Additionally, the Driver took extra care as he unloaded it off the truck.
Overall, I am very happy with the level of service that Reliable Carriers provided. Each time I called their main number to get an update the person was nice and very tentative to my questions, concerns, etc. I would have appreciated some better updates along the way, but my main concern is that the car would arrive in the same condition it was loaded into the trailer – and it was! I would highly recommend Reliable Carriers to anyone who is considering shipping a vehicle. Their drivers are top notch and they have some of the best rigs on the road. A majority of their business is corporate accounts and auctions so for individual accounts like me, they pick up the vehicle when they have time. Plus, given the time of year with Holidays and the severe weather I understand the delays.
Total cost to transport from Salt Lake City, UT to Kansas City, KS was $1,193.00. I also tipped the Driver upon arrival and inspection of the vehicle.
I know this review is lengthy, but I wanted to make sure I provided a solid review for anyone considering transporting a vehicle. I would always prefer to fly out and drive the car back, but given the time of year and my work schedule it just wasn’t possible right now. I hope this review helps answer some questions for those considering using Reliable Carriers. Additionally, please feel free to contact me if you have any questions and I would be happy to answer them based on my experience with them.
Pros: Enclosed Trailer, Professional, Well-Known
Cons: Delivery Time, Communication
Would I Recommend/Use Again? Yes, I would highly recommend and I would definitely use them again.
On December 19th I purchased a vehicle from a member on this forum in Utah. I live in Kansas which made a little bit more difficult sale. This review will be focused on the actual transport, not the transaction or seller (I will say that syclone50 – Jeremy – was great to work with).
After completing the paper work for the car sale by shipping the documents back and forth to each other I arranged to have the vehicle shipped. I’ve heard horror stories about people who have had vehicles shipped and was very cautious to go down this road. However, it is the middle of winter and I did not want to get stuck in a snow storm as I attempted to drive the car back 18 hours from Utah to Kansas.
I had always seen the Reliable Carrier commercials while I was watching Mecum or Barrett Jackson and thought I would start there. Upon calling them I learned the following information about them:
- Reliable Carriers is the largest enclosed auto transport company in the U.S with over 300 drivers.
- All of their drivers are employees of Reliable Carriers, so they will not outsource or broker the transport of any vehicle.
- They offer door-to-door service. Meaning the 18 wheeler will pick up your car from the sellers location and deliver to your front door.
- They have warehouses across the country in case they need to off load a vehicle to transfer it to another truck.
- A majority of their business is corporate accounts and auctions.
- Each truck has an onboard GPS tracker to allow Dispatch to know where each truck is at all times.
- The Driver will call the Seller 24 hours before pick up to arrange the details. The Driver will also call the buyer 24 hours before they drop off the vehicle to arrange the details.
- I do not pay Reliable Carriers until they drop off the vehicle at my house.
Once I spoke with a representative on the phone regarding the transport of the vehicle I had all of my questions answered. Having a good feeling about their level of service I booked the transport and awaited their instructions. This is where I started getting a little anxious. I scheduled the vehicle to be available for pick up starting on December 20th, just before the Holidays. A week passed and I had no update from Reliable Carriers. I tried calling, no answer. I sent an email to one of the contacts on their website and received a response that most of their fleet is down for Christmas and New Years (that would have been nice to know when I first booked the transport). They estimate it would be picked up after the New Year and it would take 3-5 days from that point. Great, I now have a good estimate on when to expect the vehicle.
The New Year comes and goes and no word yet from Reliable or the Seller stating they have contacted him to arrange pick up. I call again and Dispatch can’t give me a definitive pick up date. Luckily, the Seller I’m buying the car from didn’t mind holding onto the car while we waited for it to be picked up. I called again on January 8th and they said that it would be picked up that coming weekend! Great, no I’m getting excited! Sure enough, the driver calls the Seller on Saturday stating he would be there on Monday January 13th to pick up the car. A little late, but no big deal. The car is still in good hands. I anxiously await delivery of the vehicle. 3 days pass and no word from the Driver. I give them a call and they estimate delivery to be January 18th or 19th. Ok, a little out of the 3-5 day estimate, but I’m still OK with it. Finally the Driver calls me on the 17th and says he would be there first thing on the 19th. We workout the details of the delivery and just as he said, he shows up at 8am on the 19th.
The car arrived just as the Seller loaded it into the trailer. In fact, it never left that spot on the truck. The same Driver who picked up the car delivered it to my door. There were no scratches, dents, etc. The car was perfect and just as described. Additionally, the Driver took extra care as he unloaded it off the truck.
Overall, I am very happy with the level of service that Reliable Carriers provided. Each time I called their main number to get an update the person was nice and very tentative to my questions, concerns, etc. I would have appreciated some better updates along the way, but my main concern is that the car would arrive in the same condition it was loaded into the trailer – and it was! I would highly recommend Reliable Carriers to anyone who is considering shipping a vehicle. Their drivers are top notch and they have some of the best rigs on the road. A majority of their business is corporate accounts and auctions so for individual accounts like me, they pick up the vehicle when they have time. Plus, given the time of year with Holidays and the severe weather I understand the delays.
Total cost to transport from Salt Lake City, UT to Kansas City, KS was $1,193.00. I also tipped the Driver upon arrival and inspection of the vehicle.
I know this review is lengthy, but I wanted to make sure I provided a solid review for anyone considering transporting a vehicle. I would always prefer to fly out and drive the car back, but given the time of year and my work schedule it just wasn’t possible right now. I hope this review helps answer some questions for those considering using Reliable Carriers. Additionally, please feel free to contact me if you have any questions and I would be happy to answer them based on my experience with them.
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