Should I be pissed? *iForged content* need advice

[bullittbuild]

Ok so here is the deal, I waited and waited on wheels. Well they finally show up yesterday but when the UPS guy was hanging them to me he says "Might want to check this one the box is open." Clearly someone had cut the tape and examined the wheel prior to me getting it. So I take the wheels inside he leaves and I look them over one at a time. I get to the one that the box had been opened and it has damage, a knick in the lip. It's not terrible but thats not the point, so I called iForged and talked the customer service. They file a claim with UPS who is coming to get the wheel today. I don't think UPS will take the blaim, iForged pretty much said its not them who did it. He also said if he gets it and I want it fixed a new lip will be $250, I have a hard time paying for something I didn't do. I don't want the lip repaired because there will be a low spot there and I am sure you will still be able to tell. I want it replaced, am I being unreasonable? Anyways here are the pics if you have any suggestions feel free. The pics don't do justice they are cell phone pics but you get the idea. I'm still pretty bent about the situation :fm:

Here are the rest of them

 

[Stevo151]

i'd be pissed but thats just me... that really sucks tho man, hope things work out for you in the end

 

[svtcop]

Were the wheels shipped insured?
If so then there's not much for anyone to dispute, clearly there is damage.

Is the plastic wrapping damaged that the wheel is wrapped in? That might tell you if it was done during shipping or before.

 

[Stevo151]

Is the plastic wrapping damaged that the wheel is wrapped in? That might tell you if it was done during shipping or before.

good call, the plastic should be cut or crunched up a bit if it happened during the shipping. in that case it looks like its fine so it would have to of happen before hand...

 

[bullittbuild]

Were the wheels shipped insured?
If so then there's not much for anyone to dispute, clearly there is damage.

Is the plastic wrapping damaged that the wheel is wrapped in? That might tell you if it was done during shipping or before.

I'm assuming they were I don't see why they wouldn't. To answer your question yes the plastic wrap is torn through right there.

 

[bullittbuild]

In pictures #5 and 10 you can see the damage at ten o'clock on the wheel. In pic #8 you can see it at two o'clock.

 

[Root1022]

Damn that sucks man, I would be pissed to.

 

[dutch]

I'd be pissed too, but maybe a fat tire with some kind of rim protector will cover it up enough.

 

[Stevo151]

In pictures #5 and 10 you can see the damage at ten o'clock on the wheel. In pic #8 you can see it at two o'clock.

ahhh yeah i see... :bash:

 

[venomws6]

I'd be pissed for sure Great looking wheels though. :rockon:

 

[wjk]

I'd demand a new wheel or a refund. There's no way I'd pay $250 for something I didn't do.

 

[mblgjr]

Call UPS and make a claim.

IForged should do it for you, but they probably won't.

Don't take the plastic wrap off of it.

UPS will want it back for inspection. They'll look at it and probably say that Iforged didn't package it well enough for safe shipment and send it back to them. Or, they may buck up and pay.

Good luck, but there is *no* way I'd pay out of pocket to have that replaced. Fight with both of them if you have to.

 

[DaBigBone]

I'd definitely be pissed...

 

[spike_africa]

UPS dropped it clearly. Why would you have to pay to fix a wheel that was just dropped off to you still wrapped?

 

[forcefedcobra]

I would be pissed but it looks like you might never see it once the tire is mounted. you might luck out.

 

[GOTSVT?]

Be prepared to wait! UPS claims are a joke, and they (crawford insurance) will do everything possible to deny it. Good luck

 

[bullittbuild]

I would be pissed but it looks like you might never see it once the tire is mounted. you might luck out.

That is what I'm hoping, or maybe sand it out a little and polish it and with a tire it will probably will never show. I will eventually send it to iForged.

 

[96juicedGT]

I would be pissed for sure! Hopefully the tire will cover it up.

 

[Coiled03]

Yes, you should be pissed. I don't know what you're gonna do about it because you're caught in the middle of a finger pointing match between Iforged, and UPS. But you should definitely be pissed, and someone other than you should fix it.

 

[soccerman002]

I think that will be hardly noticeable once a tire is mounted on there.

That sucks though, these situations always suck between customer/shipper/vendor.