Any news on RWTD? Seems like his message boards are re-opened, and I posted my tune, etc. and have not seen a reply. I'm still waiting for my initial tune since MARCH!!!!
Title Edited. rwtd fans..READ
- Thread starter Dior55
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Shh dont say the no-no word RWTD. I have posted up for a new tune also.
IMO this guy is worthless, i sent the money weeks ago was only able to post yesterday, i have emailed him countless times over the last couple weeks with not even a single reply, have called countless times with no answer nor a machine to leave a message, all i want is my money back ill never deal with this guy again, as soon as i get my money back im running far far away from them.
cooter
cooter
Cooter said:
Call your credit card company and tell them to stop payment. I'd also call the BBB, and lodge a complaint. THere is NO excuse to sch poor customer service. I just hope you get your money back.
shit like this makes me want to just get a wideband and tune my own car with that and a predator
Jeez, not a postive response in the bunch. WTF is happening here?
Poor customer support -- especially from a new bunch o' customers, is no way to revamp or improve your company -- , I don't care if you're selling donuts or diamonds!!!!
Poor customer support -- especially from a new bunch o' customers, is no way to revamp or improve your company -- , I don't care if you're selling donuts or diamonds!!!!
Dior55 said:
His customer service is HORRIBLE!!! He takes weeks to answer emails and calls. That's just total BULLSHIT. :burn:
LIGHTNING LARRY said:
Well it's hard to get a good tuner.
To me it just really seems like James bit off way more than he could chew with this buisness. For over a year now he has been swamped and has continuiosly worse customer service. Then the thing with trying to scam out of his original deal and stop the tunes for lifem, then the backlash from his customers. Seems like he created a monster that he can not hope to possibly keep up with. Call me a prophe t but I would not be suprised to see RWTD RFTD(Run for the door) and just dissapear off the face of the earth. In other words take the money he has made and get out.
cpu77 said:
I have to call :bs: on that one. There are a lot of good tuners out there.
Call Rick and Linn at Amazon, or Johnny Lightning, or JDM, or HBH, and on and on.
I requested a tune on Monday and he still hasn't viewed it yet. I went with James because everyone swore by him. Two weeks after ordering my Predator, he stops the lifetime tunes (which pissed me off but it did say on his website that it could happen). Now I bet anything, he will not reply to my tune request in the next week. I'm seeing a few people on modularfords posting about getting tunes at his new shop so I'm betting he is tuning there and not sending out tunes over his forum. He probably opened them up to shut all of us up.
I have the solution to all your tunning probs, Call Rick at Amazon Racing. I to was once in search of an RWTD tune until I learned much bad stuff about them. Amazon got a tune sent to me the same day I ordered. I had problems installing the tune but Rick went way out of his way to help me out. Anyway great tuners. Thanks L.L and HISSMAN for the recomendation.
James
James
Yeah, he's getting harder and harder to get in contact with! I swore by his tunes because 6 of them to date has been nothing but success for me. I now understand how others may view this "poor customer service". Personally, once the KB gets installed I'll be going to JLP or switching over the SCT and deal with Hermann. James is truely a good guy/friend but I think sometimes he's a bit over worked to some degree!!!!!!!!!!! Time would only tell if thats a good or a bad thing.
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I hope he gets his act together. I have talked to him on the phone and email before, Great guy but he has to get this all fixed soon. I dont want to pay another tuner. I also dont want to have drive all the way to his shop and get my $125.00 back
if it is this hard to get your initial tune what will happen if you need immediate help at some point down the road?? :shrug:
these guys are the brain surgeons of our vehicles....they should be readily accessible and reliable
these guys are the brain surgeons of our vehicles....they should be readily accessible and reliable
I truely think he's overloaded himself with work!dougwg said:
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