United didn't punch anyone. The airport police did. And united offered more than the price of the ticket back to the gentleman.
He wanted to throw a temper tantrum and not cooperate. If you do that any business you are opening yourself up to a use of force by the investigating authority. I've seen plenty of videos of people not cooperating in fast food restaurants getting forcibly taken down and arrested by police. Why is it different on a plane?
He wanted to throw a temper tantrum and not cooperate. If you do that any business you are opening yourself up to a use of force by the investigating authority. I've seen plenty of videos of people not cooperating in fast food restaurants getting forcibly taken down and arrested by police. Why is it different on a plane?