The thread about Razer products made me think of this but I was curious as to other "nightmare" experiences. I've worked in banks as a personal banker, a call center and understand things happen but some are just plain awful so I thought I'd share mine that happened about two years ago but it takes the cake.
THE worst experience I've ever had with any customer service hands down. I switched from ATT to Verizon and noticed my data use was much higher and something on my phone was constantly trying to upload and wouldn't stop and draining my battery. Called them, they got me to Tech. Very rude person after a 20 min hold said restart my phone and she was going to end the call. So I ask that fixes it? and she says I don't know but since you are on the phone it ends our call. Fine I restarted it but wasn't happy already. It did Nothing. Called back the next day, and got the exact same thing which I told them I've done this once already but we did it again. It did nothing. So 3rd call, and the guy says let me get you to Tech and I'm like no can you look at my account notes, I've already done this same thing twice. He looks, says oh Mr. Choate I see that, I'm so sorry your phone must be defective, you need to go into the store where you bought it for a warrenty claim and new phone.
I'm thinking ok whatever so I go into Best Buy, they tell me I need to see the Samsung Rep so I waited for that, then when I get the Rep to look over my phone she says there is nothing wrong with your phone, your Verizon Cloud is continuously trying to upload your contacts, failing and trying again and again thus burning up your data. She disabled Verizon Cloud and enabled Google Cloud so I called Verizon back to ask for a refund on my data overage. Why they couldn't look into their Cloud is beyond me, the Samsung Rep fixed that for me. They obliged for a data overage refund, but also instructed me to turn off mobile data when I don't want it to be used and avoid future unsuspecting data charges so I did that.
Then, all of a sudden I couldn't get or send picture messages or videos when on Wifi which I was told I don't need mobile data to do so I again called back Verizon and explained the situation now. They said I needed Tech, on hold with Tech, did a phone restart (yes again), it didn't fix it and still couldn't receive pics so I had to call back again and they tried once again to get me to Tech, then said I needed to go in the store for a new phone under warranty. I almost completely lost it at this point and did go off on them explaining I have already done all of this, multiple times! After an hour hold to get an "engineer" he comes on and explains in 45 seconds if you don't have your mobile data enabled, you won't be able to receive pics and videos even at home on Wifi since you don't have Wifi with Verizon. It was as simple as that but I wasted almost an entire Saturday dealing with it. I've never had any data or other pic sending issues since either. The end. What's your worst story dealing with Customer Service?
THE worst experience I've ever had with any customer service hands down. I switched from ATT to Verizon and noticed my data use was much higher and something on my phone was constantly trying to upload and wouldn't stop and draining my battery. Called them, they got me to Tech. Very rude person after a 20 min hold said restart my phone and she was going to end the call. So I ask that fixes it? and she says I don't know but since you are on the phone it ends our call. Fine I restarted it but wasn't happy already. It did Nothing. Called back the next day, and got the exact same thing which I told them I've done this once already but we did it again. It did nothing. So 3rd call, and the guy says let me get you to Tech and I'm like no can you look at my account notes, I've already done this same thing twice. He looks, says oh Mr. Choate I see that, I'm so sorry your phone must be defective, you need to go into the store where you bought it for a warrenty claim and new phone.
I'm thinking ok whatever so I go into Best Buy, they tell me I need to see the Samsung Rep so I waited for that, then when I get the Rep to look over my phone she says there is nothing wrong with your phone, your Verizon Cloud is continuously trying to upload your contacts, failing and trying again and again thus burning up your data. She disabled Verizon Cloud and enabled Google Cloud so I called Verizon back to ask for a refund on my data overage. Why they couldn't look into their Cloud is beyond me, the Samsung Rep fixed that for me. They obliged for a data overage refund, but also instructed me to turn off mobile data when I don't want it to be used and avoid future unsuspecting data charges so I did that.
Then, all of a sudden I couldn't get or send picture messages or videos when on Wifi which I was told I don't need mobile data to do so I again called back Verizon and explained the situation now. They said I needed Tech, on hold with Tech, did a phone restart (yes again), it didn't fix it and still couldn't receive pics so I had to call back again and they tried once again to get me to Tech, then said I needed to go in the store for a new phone under warranty. I almost completely lost it at this point and did go off on them explaining I have already done all of this, multiple times! After an hour hold to get an "engineer" he comes on and explains in 45 seconds if you don't have your mobile data enabled, you won't be able to receive pics and videos even at home on Wifi since you don't have Wifi with Verizon. It was as simple as that but I wasted almost an entire Saturday dealing with it. I've never had any data or other pic sending issues since either. The end. What's your worst story dealing with Customer Service?