This dealership is in the city I work in, there is a reason I don't take my car there.
CVH,
I took the liberty of posting this to Oppositelock, Jalopnik's co-blog, as you can see here: http://oppositelock.jalopnik.com/for...1614707235/all
Tom McParland is a member there, and deals with dealerships quite a bit in his line of work. He should be hopefully getting in touch with you and the dealership here shortly from what I was told. Hopefully this will help alleviate some of the run-around that this dealership is giving you. I personally would have flipped a lid a LONGGGG time ago, so I definitely commend you for staying reasonable this entire time. Don't let them turn this around on you. The video speaks for itself. Hope something better comes of this in the end, and I hope you don't live in fear of this happening again in the future due to this.
If everyone here wants to comment and up-vote that article on Oppositelock, we might be able to get it noticed by the guys on Jalopnik and get it reposted to their front page. That would definitely help get this story a bit more public. You can create an account on Oppositelock and post freely, so if that's something you guys are willing to do I'm sure it'd be appreciated on everyone's account.
CVH, once again I hope this helps in anyway!
Yellow bullet.com
They probably have an way to override the system if they needed to.
BWHAHHAHAHAHHAHAHAHAHAHHAHAHAHAHAHAHHAHAHAHAHAHHAHAHA they called them a Planter.
Both those techs should lose their jobs and not be allowed to work on another Ford or any car period. That's unprofessional. One of the many reasons why so many of us Ford guys wrench on our cars and don't give a $%$ about warranty or service departments because we are afraid our cars will be abused. Feel so sorry for that man....he's going to end up winning.
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I literally Lol'd at them being called a "Planter".