I've had my Cobra since January and have no issues with it at all. I'm very pleased. I guess I'm part of the 95%+ who are happy. If I was as dissastisfied with my Cobra as Sn8k Charmer I would take their offer of a replacement and then turn around and sell it at a slight loss. I would figure the loss would be better than the "torture' of having to live with a car I don't like. Or, I would take another Ford car or SUV. The Mach 1, if you can get one, might not be a bad deal. Just some thoughts. Good luck. Hope they eventually make you happy.