Hahahhahha Come on now. I know everyone loves a good dealer bash every once in a while, but really? It's normal for techs to beat on customer's cars? That's the wildest statement I have ever heard. I guarantee if one of my techs did that, he wouldn't even have time to clean up his area before he was sent packing.
I find it VERY hard to believe that ANYONE could consider that the norm.
Flamesuit on.
I work at a dealer and don't like dealers lol and let's just say this if their was a camera in every customers car that came in our dealer would be in trouble.
I will tell you the Ford dealer I worked at was the opposite though. I never heard or saw techs beating on cars. Also one of the owners would also pull the high profile cars off new car trucks like Ford GT, 07 Shelby gt500s etc and they always did or went with the techs for the supercharger break in miles.