Many times, damage to the supercharger is done in shipping to our facility and they arrive like the picture of the box that is on our facebook page. In 5 years of items arrived here damaged with insurance, no shipping company has ever paid a claim. They always cite too light of a box, not enough packing material.
We always 3M buff all surfaces, clean and or replace any damaged bolts, and light polish any polished surfaces in a rebuild. If your unit had gouges in it, it was because it arrived here this way. We use rubber lined mat benches for dis-assembly and assembly. You can see a picture of these with one of the most recent posts on our facebook page.
As for the badge that was in the bag of parts. It arrived here with half of it separating off the case. We made a judgement call to remove it- as we always do with anything like this. Any loose badging is always removed.
As to the person referencing the internet can be a cruel place. Your absolutely right. Posters can sit behind a name of that makes them anonymous or less likely known and can post what ever they want and say what they want without retribution. A business will conduct themselves with pride and treat customers with respect. When respect is not reciprocated or a customer becomes unruly, we fire the customer and move on. Last I checked, there was not any website where we can or should post about unruly customers.
Anyone that makes a phone call here knows that we always try to help, even with technical questions that never deliver any immediate financial gain. I am not aware of any company that will spend the amount of time we do helping customers over the phone. I don't have to defend this position. The 65+ phone calls we receive in a day and the 200+ emails tell me we are doing something right. We will continue to provide quality work at a reputable price.
This is our last post on this post. Should you personally have questions or concerns, please reach out to us.
Wow, just wow!