It's not often that people make threads about the good service shops provide, but I wanted to take a moment and give an example of excellent customer service.
A few weeks ago I bought a low mile Aluminator engine from Billet Pro Shop that was posted in the FS/FT section on this forum.
I received the engine and it looked to be as described, the pistons had no carbon on them at all and looked brand new. Last weekend I finally had an opportunity to drop it into my car and fire it up. The engine cranked right over, and idled fine. Smoke from hand oils and condensation is pretty normal for a first start but after all of that burned off and several warm up/cool down cycles on the jack stands I noticed I was still getting A LOT of blowby from the PCV breathers. I didn't think this was normal as my previous engine had none. I reached out to Sylvain @ BPS and he agreed that this was not normal and asked me to do a compression test.
After determining together that there was most likely an issue with the rings, Sylvain profusely apologized and insisted that he would never have sold or sent a motor across the country that he knew had any issues. He offered to pay all costs to have it fixed locally, have his shop fix it AND pay for shipping both ways, or refund me completely so that I could buy another engine new and have it here in a matter of days.
In a time when a lot of shops would go out of there way to avoid any kind of financial loss, Billet Pro Shop has completely exceeded my expectations in an effort to make this right.
A few weeks ago I bought a low mile Aluminator engine from Billet Pro Shop that was posted in the FS/FT section on this forum.
I received the engine and it looked to be as described, the pistons had no carbon on them at all and looked brand new. Last weekend I finally had an opportunity to drop it into my car and fire it up. The engine cranked right over, and idled fine. Smoke from hand oils and condensation is pretty normal for a first start but after all of that burned off and several warm up/cool down cycles on the jack stands I noticed I was still getting A LOT of blowby from the PCV breathers. I didn't think this was normal as my previous engine had none. I reached out to Sylvain @ BPS and he agreed that this was not normal and asked me to do a compression test.
After determining together that there was most likely an issue with the rings, Sylvain profusely apologized and insisted that he would never have sold or sent a motor across the country that he knew had any issues. He offered to pay all costs to have it fixed locally, have his shop fix it AND pay for shipping both ways, or refund me completely so that I could buy another engine new and have it here in a matter of days.
In a time when a lot of shops would go out of there way to avoid any kind of financial loss, Billet Pro Shop has completely exceeded my expectations in an effort to make this right.
