If you want the same treatment, try following my formula:
1. Register at allfordmustangs.com and send a message to user FordCustSrvc explaining your problem in detail.
2. Deysha will respond and assign you a case number and customer care rep.
3. Your customer care rep will call you and setup an appointment with your dealer.
4. Be polite and respectful... And state the truth: I am not happy with my car at all right now. It is not driving like it did when I bought it.
Another option would be to wait until mine is repaired... Let's see if this does the trick... if it does, you can go straight to the service manager, raise your hand and say "NEXT!"
I am already a member of AFM, I'll send the PM and see what it does. I need to call the service manager at Frontier back after the holidays, he probably thinks I am ignoring him now. All I want is a car that will work