BBR...So frustrated with them... Time to vent!

[2012csgt]

Why on gods green earth would you drive it like that, my god the cylinders must of been fuel washed horribly, no wonder that thing blew up lol. prob had more fuel in the oil then in the tank.

I was so pissed at the time, I mean I just picked it up earlier that day. The more I drove it the worse it got. I immediately regretted getting a supercharger if this was the way the car was going to drive.

i would assume that bbr changed the oil after they got the car.. but still that would not explain the excessive heat the pistons and combustion chambers on the cylinder heads had when they opened the motor.

Yeah, literally a full take of gas for a 20 min drive. I had my wife follow me there, she was pretty pissed too. I told them the plugs had to be wasted but Chris said they just took them out and cleaned them off, so I highly don't they changed the oil. He did put a full tank of gas back in it though...lol.

 

[manolith]

thats insane. and its ironic that when i took my car there with the ghost cam tune i had from lund racing just for kicks they said that they dont do ghost cam tunes. i asked why and they said that they like to have their costumer cars running without issues.

 

[Dave5.0]

Bottom line:

It's obvious BBR made some mistakes during/after the install with install/tune/customer service. Neither the customer nor the business are 100% completely right on here. However, I am right now on the side of the customer after reading this cluster fack of a thread.

Furthermore, a successful and HONORABLE business would have NEVER let it get to this point, even if the customer may have been somewhat unreasonable. BBR can fight and protest this guy's claims, but ultimately this puts a damper in their reputation. Big time.

I know if I don't make a customer 100% happy when I sell them something, I usually do whatever it is I need to do to make it right to them. Even if they are wrong to begin with. This spurs organic growth and makes people want to come back and refer their friends.

 

[SCalla1384]

Over reacting about a piece of styrophome in the intercooler? Stop it.

Who knows if the tune blew the motor? Can't really prove that. Nothing's guaranteed.

You never did answer BBR about the transmission crossmember bolts. He said that you were doing exhaust work? And you were unsure about them or something.

It sucks some of the things happend to you. But the styrophome in the intercooler can definitely be overlooked. No ones perfect, people make mistakes.

Must suck being BBR having to listen to you whining. Revising the tune 50 times because you keep changing the parameters. I don't think it's BBR since they have a lot of satisfied customers.

 

[SuperBlownGT]

Letting the car idle like that and leave the shop? Not bbrs fault either.

Rear end making noise? Blame the customer

Pour fuel out the tailpipe? Just a simple mistake!

 

[cannman440]

You kidding me?! Letting the car leave the shop like that is 100% bbr fault. They should have never even let that car be picked up.

 

[2012csgt]

Over reacting about a piece of styrophome in the intercooler? Stop it.

Who knows if the tune blew the motor? Can't really prove that. Nothing's guaranteed.

You never did answer BBR about the transmission crossmember bolts. He said that you were doing exhaust work? And you were unsure about them or something.

It sucks some of the things happend to you. But the styrophome in the intercooler can definitely be overlooked. No ones perfect, people make mistakes.

Must suck being BBR having to listen to you whining. Revising the tune 50 times because you keep changing the parameters. I don't think it's BBR since they have a lot of satisfied customers.

Last but not least, those bolts were from the tranny cross member after the motor install ( the day I picked it up from BBR ). 3 of them fell out on sawgrass expressway. You did offer to come to me but at that point I decided to walk down the expressway and find them myself.

And revising the tune, well when your car hits the rev limiter in every gear, yeah I went in the sct and wen finally -3 on all shifts in hopes to fix it. I mean I only reloaded the tune to try and not hit the rev limiter ot to change tire size.

On a side note, I know BBR had my 1-2 shift commanded at 6050 rpm, 2-3 shift commanded at 6500 rpm and the 3-4 commanded at 6450. So I dont know how the hell it was hitting the 7800 limiter in every shift. :bash:

 

[SCalla1384]

Exactly, they offered to come to you. Not many, if any shops would come to you. That speaks a lot to me.

Maybe they over looked it, there human... People make mistakes. The transmission should hang at all since its bolted to the motor. I would think you wouldn't be able to change the gears.

Again, Steve had said something about you saying you we're working in your exhaust.. Maybe you loosend them up and forgot to tighten them?

 

[manolith]

Exactly, they offered to come to you. Not many, if any shops would come to you. That speaks a lot to me.

Maybe they over looked it, there human... People make mistakes. The transmission should hang at all since its bolted to the motor. I would think you wouldn't be able to change the gears.

Again, Steve had said something about you saying you we're working in your exhaust.. Maybe you loosend them up and forgot to tighten them?

Wow dude take your blinders off.

 

[STAMPEDE3]

So confused.
Timeline?

Text saying running good and you are happy and then Vid showing poor running.

Pics of Tranny bolts that you had to find on the highway but no pics of tranny hanging down? you seem to have pics of almost everything else. lol

Not trying to take sides but I would like to understand,

What, when, why?

When was the install?
When did motor let go?
When did the tranny let go?
When did you switch tunes?
Etc......?

 

[cannman440]

Wow. I love how when a shop messes up and offers to fix it you guys are like "that's great, you should be happy! " WTF? Are you serious? You pay someone for a service and they mess up and then the excuse is there human? Wow. If you guys where in his situation it would be a different story in sure.

 

[STAMPEDE3]

Wow. I love how when a shop messes up and offers to fix it you guys are like "that's great, you should be happy! " WTF? Are you serious? You pay someone for a service and they mess up and then the excuse is there human? Wow. If you guys where in his situation it would be a different story in sure.

Well,,,

1. they could mess up and offer nothing.
2. they are human, last I checked humans do make mistakes.

:shrug::beer:

Every company has problems.
It is how you handle those problems that help/hurt the most.

 

[alcarames]

That's pretty bad that this happened to the op. To the guy saying we're all humans, I could see if it were only one issue but there seems to be quite a few serious mistakes done when putting this guy's car together that if I'm not mistaken blew his motor and tranny.

 

[stkjock]

Every company has problems.
It is how you handle those problems that help/hurt the most.

/\ this, it's how the company and it's people handle the situation after the fact that proves the mettle of the company IMHO

 

[STAMPEDE3]

To add a little,
Too often we see people (Not just here on SVTP but life in general) try their best to crucify a company because of a mistake.

It isn't like it was done on purpose with intent but a pure mistake.
Don't act like none of you have never committed a mistake.
Woke up late and forgot to do something, etc....

In many cases the company does their best to make up for it.
Sometimes they do, sometimes not.

Here on SVTP more often than not people jump with the OP no matter what.
I was waiting for more info but in this case the OP has been less than truthful about something.

The info is out there but I was waiting to see if his reason was the same as in the other thread.

 

[Scuba-Matt]

Originally Posted by Scuba-Matt
View Post
The customer brings the car to BBR to have work preformed professionally. After work is preformed the car doesn't run right.
BBR tells the customer to check their work for loose hoses and connections?

Didn't the customer pay to have the work done professionally?
Who's responsibility is it to make sure the car runs right after work is preformed? Certainly not the customers.
Why wasn't a test drive done by the shop before delivering the car to the customer?

Originally Posted by 2012csgt
Lol no test drive could of been done because I took it back to them within hours cause I was stranded 10 miles away.

I was saying the shop should have test drove the car before ever releasing it to you.
I have never been to a shop where they preform mechanical work and don't do a test drive to make sure everything works properly.

 

[9secWS6]

To add a little,
Too often we see people (Not just here on SVTP but life in general) try their best to crucify a company because of a mistake.

It isn't like it was done on purpose with intent but a pure mistake.
Don't act like none of you have never committed a mistake.
Woke up late and forgot to do something, etc....

In many cases the company does their best to make up for it.
Sometimes they do, sometimes not.

Here on SVTP more often than not people jump with the OP no matter what.
I was waiting for more info but in this case the OP has been less than truthful about something.

The info is out there but I was waiting to see if his reason was the same as in the other thread.

I agree, things happen you deal with it and move on. I DO have a Performance business and I know personally that unfortunate situations are going to happen. In MOST cases (for me) the "customer" is not entirely up front with what actually happened. I have had customers come back that have messed with tunes, changed nitrous jetting, timing,etc. then complain because something happened. I AM NOT saying that's the case here, just saying things happen when you start modifying a car. Ive had machine shops screw stuff up several times, you take care of it the best you can and move on. It also makes other shops leary of doing work for you when you make posts like this. There is not one business ANYWHERE that hasn't had at least one person complain about. My PERSONAL experience with BBR has been nothing but great and I would(and have) recommend them to anyone and I truly do hope the situation gets taken care of. I would assume with this being a potential legal matter that BBRs responses will be limited. I also feel you should have some basic knowledge of your hobby before you start spending money. Performance work can become a headache, if youre not ready for that I hear stamp collecting is fun...

 

[Fabbed5.0]

I don't quite know where to start. I mean when I had the #8 happened, Chris begged me to keep this off the forums, but I have had so many problems I cant keep quit any longer. Currently my car was down the last 2 weeks because my transmission is now trashed and is currently being fixed. After talking with Chris about this AND other Mechanics/Ford technicians, also having time to reflect on my personal experiences with BBR, to say I'm frustrated is an understatement. I'm pissed. Since last August when I requested BBRs services to install a Vortech its been a complete nightmare. In Short, From the time I picked my car up after the install, it wasn't running right, to 1500 miles later the motor was blown, to 3500 miles later the transmission is blown, and to top it off, right before that was told by Chris my rear end also needed to be replaced. Like I said, I consulted many mechanics/ford technicians and was told by all that it was the tuning that BBR did on my car most likely caused the motor ( #8 cylinder )and tranny to fail. Hearing that did not make me happy. Thinking back on it, it could be some other things too. Like when the Vortech was installed and dynoed by BBR, I picked it up and drove it, I had to bring it right back because it wasn't running right. Come to find out that during the install, packing paper was left in the innercooler and was blocking the mass air flow meter ( I have pics I can post ) from regulating the air fuel ratio ( running really rich then really lean ). So if it couldn't run / drive right, you can imagine how bad it was at wide open throttle on the dyno. Not to mention it dyoed 575hp all messed up with the mass air flow being blocked by packing paper to 631hp the very next day....amazing gains. That in itself could of caused the engine to fail like it did. I mean I have taken to the track and it just banged the rev limiter on almost every gear. ( Steve witnessed it) I probably have, no lie, 45-50 revisions from Chris but I guess he was unable to solve it. Good thing I am local cause I couldn't image doing all these revisions through email. Fast froward to after the new motor was installed, I picked the car up, drove it down sawgrass expressway and 3 out of 4 cross member bolts that hold the transmission fell out on the highway ( 4th one was almost out ) causing the transmission to hang 4 inches from the ground. Who knows, that could of caused serious strain on the transmission causing it to fail. There are many more situations like this ( radiator hoses falling off, air filter falling off, all because it wasn't tightened ). Good thing I got a second opinion on the rear end and found out that it just didn't have any "friction modifier" in it, so I had to just change the fluid and add some. Oh and yes, BBR installed the gears but forgot the friction modifier. Was quoted $750 to fix it by Chris, but luckily I fixed it for a $9.50 bottle of friction modifier. Its just been one bad and costly experience after another. I feel like I am a victim of negligence. I mean if a Doctor performed a bad surgery he would get sued and lose his license. Unfortunately anyone with a dream and $70 to incorporate can open a performance shop and utilize the customers as test mules with no recourse. In addition to my Transmission being fixed right now, I also need a new tune due to the fact BBRs tune caused this and I can no longer run it. But again its not that simple. Chris decided to put 80lb injectors in the car and no one will tune the car with 80s.( Shaun at AED, Ken/lund ) all the reputable tuners informed me that the 80s are (junk) and the wrong injector for the car, and almost un-tunable. Not a shocker here as they were recommended and installed by BBR. So in addition to getting my transmission fixed, I need new (correct) injectors for the car as well as a new (correct)tune all which totals over another $3000. I believe BBR should have some accountability for their actions. I do realize that you play, you pay, but come on. I could of went to ANY, I mean ANY other shop and not got a WORSE experience. Some of you on here may of had a great experience, maybe I'm the needle in the haystack but now I currently have a safe data logged tune from Monty at JMS and the car runs / shifts perfect. Still, all this just makes me wanna get rid of the car all together. IDK time will tell. Maybe soon there will be a Built motor and a Vortech for sale.

Picks of the tranny cross member bolts falling out the next day after the motor was installed. Chris apologized and said he was sorry, those are the last bolts that are suppose to be tightened.

<a target='_blank' title='ImageShack - Image And Video Hosting' href='http://imageshack.us/photo/my-images/842/screenshot2013052915190.png/'><img src='http://img842.imageshack.us/img842/4453/screenshot2013052915190.png' border='0'/></a><br>Uploaded with <a target='_blank' href='http://imageshack.us'>ImageShack.us</a>

OK i thought something wasn't right you said 3 of the trans bolts fell out on the highway but your clearly holding two???? either you lied about them falling out or you have the best eyes in the world and went back and found them. plus in the pics those bolts dont look like they have been skipping down the road.

 

[SCalla1384]

How would you even know they fell out? Lol. I doubt you'd hear them.

This whole thread seems suspicious. I'm definitely siding with BBR. Isn't one of your typical mmr horror story threads. Seems like a customer horror story for BBR

 

[SCalla1384]

Wow dude take your blinders off.

What blinders? Op's story doesn't sound right or consistent at all.